Material Handling Service Product Support Specialist

WMH • Charlotte, NC

81d

About The Position

Take Your Career to New Heights as a Service Product Support Specialist! At WMH, we don’t just offer jobs—we build unstoppable careers. With over 35 years of industry excellence, we’ve grown into the Southeast’s fastest-growing material handling leader, with 11 locations across NC, SC, TN, VA, GA & AL—and we’re just getting started. We operate on honor, integrity, and a relentless drive for excellence. Your success is our mission, which is why we invest in training, mentorship, and leadership development to accelerate your career. As a Service Product Support Specialist, you are a detail-driven, customer-focused professional delivering expert technical support and service solutions for our forklift products. Your role is pivotal in ensuring customers receive top-tier service, helping them maintain, troubleshoot, and optimize their material handling equipment for peak performance. The ideal candidate is a technically skilled problem-solver with expertise in forklift systems, a passion for customer service, and a commitment to delivering exceptional solutions that keep industries moving.

Requirements

• High School Diploma or GED required.
• 3-5 years in technical support or service within the material handling or forklift industry.
• Deep understanding of forklift systems (electrical, hydraulic, and mechanical), with strong diagnostic and troubleshooting skills.
• Proven ability to deliver outstanding service, build relationships, and communicate effectively with customers and internal teams.
• Strong critical thinking and analytical skills to assess issues, adapt to challenges, and implement effective solutions.
• Ability to manage multiple service tasks, prioritize effectively, and maintain efficiency under pressure.
• Works well with technicians, parts specialists, sales teams, and vendors to ensure seamless operations.
• Proficient in service management software, CRM systems, diagnostic tools, and Microsoft Office Suite.
• Self-motivated, results-oriented, and fueled by passion for excellence.
• Attention to detail to ensure accuracy and efficiency in every task.
• Exceptional verbal and written communication skills to build relationships and drive results.
• Ability to guide, mentor, and elevate those around you.

Responsibilities

• Deliver exceptional customer service to both internal and external clients with professionalism and efficiency.
• Act as the go-to expert for service-related inquiries, providing technical guidance to customers, service technicians, and internal teams.
• Schedule & dispatch service technicians, optimizing workload management for timely and effective service delivery.
• Monitor & manage work in progress (WIP) to ensure service tasks stay on track and meet quality standards.
• Initiate, oversee, & close work orders with precision, maintaining accurate records and ensuring smooth operations.
• Continuously improve service efficiency, productivity, and quality, driving results within the Service Department.
• Maintain detailed service documentation, including work orders, reports, and customer communications, ensuring compliance with policies.
• Support rental equipment contracts, shipping, and receiving coordination to streamline external and internal processes.
• Manage data entry, warranty claims, & fleet processing, ensuring timely and accurate resolution.
• Prepare & contribute to monthly departmental reports, fueling data-driven decisions.
• Strengthen relationships with vendors & manufacturers, ensuring seamless communication and support.
• Support internal teams by fostering a collaborative and productive work environment.
• Stay ahead by developing in-depth expertise in forklift products, technology, and industry best practices.
• Identify opportunities to enhance service processes, customer support, and product performance, driving company success.

Benefits

• Premium Health Coverage – top-tier medical, dental, and vision insurance.
• Exclusive Training & Career Growth – gain cutting-edge technical skills through in-house training programs.
• Competitive Pay + Performance Opportunities – strong compensation package with potential for incentives & bonuses.
• Paid Time Off & Holidays – generous PTO & paid holidays.
• Cell Phone Allowance – monthly phone allowance for business needs.
• Retirement & Profit Sharing – 401(k) plan & profit-sharing benefits.
• Work-Life Balance – flexible schedules.
• Collaborative & Inclusive Team – work with driven, like-minded professionals.
• Ongoing Professional Development – mentorship, leadership programs, and skill-building opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED