Lumberyard

Kirchner Building Centers•Newton, IL

10h•Onsite

About The Position

About Us We are a small, family-owned lumberyard dedicated to providing quality building materials, exceptional customer service, and a welcoming community atmosphere. We take pride in treating our customers and employees like family, offering personalized service and knowledgeable support for all construction and home improvement needs. Position Summary Our Material Handlers are responsible for assisting customers in loading their materials, maintaining yard organization, handling materials safely, and supporting daily operations. This role involves both physical labor and customer service, ensuring that materials are accurately pulled, loaded, and inventoried while keeping the yard clean and efficient. As a Material Handler, you will be responsible for ensuring that our customers receive a positive experience by properly loading their orders and staging and transporting materials for deliveries.

Requirements

High school diploma or equivalent
Minimum of 1 year of experience in related field
Valid driver's license required (Class C license preferred, but not required)
Ability to effectively and professionally communicate with customers, vendors and team members
Strong organizational skills and attention to detail
Ability to manage inventory and maintain accurate records
Knowledge of safety regulations and procedures
Ability to safely operate forklifts and other yard equipment
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Lifting limitations: Minimum 100 Lbs.
Must be able to stoop and bend knees and arms without difficulty.

Nice To Haves

Knowledge of building materials, applications, related equipment, and construction industry is preferred, but not required
Customer Service: 3 years (Preferred)
Building materials: 2 years (Preferred)
English (Preferred)
Driver's License (Preferred)

Responsibilities

Load materials into customers’ vehicles or onto company delivery vehicles
Accurately build loads and prepare materials for deliveries in a timely manner
Carefully unload incoming freight
Safely operate forklift in accordance with OSHA and KBC standards
Work with team to schedule deliveries of materials to customers
Maintain clean and organized environment in lumberyard and storage buildings
Provide exceptional customer service, addressing any concerns or issues that may arise
Build relationships with customers, vendors and team members
Collaborate with other departments to ensure that all operations are running smoothly
Perform other assigned tasks as requested by leadership team when needed
Provide exceptional customer service to all customers.
Willingness to learn and develop product knowledge.
Proficient with handling cash transactions.
Accurately answering customer questions.
Order product for customers if needed, and complete special-order paperwork for product.
Order/purchase stock items or special-order material.
Maintain the proper amount of inventory (if responsible for ordering stock product).
Maintain a competitive price level for ordering responsibilities.
Occasionally walk the storeroom to help customers, clean, stock shelves, etc.
Must be able to figure material list and pricing on estimates per customer's request.
Maintaining cleanliness of work area.
Perform store maintenance and cleaning. (Sweep, dust, mop, take out trash, etc.)
Professionally handle complaints from customers, escalate when needed.
Efficiently and professionally process computer sales and charges.
Assisting customers who require materials from the yard, when called upon.
Be familiar with the location of store and yard inventory.
Adhere to all safety and health standards as established by OSHA and Kirchner Building Centers.
Other duties as assigned by Department Head, Manager, and/or Ownership.