Material Damage Specialist

Hagerty

2d•Remote

About The Position

As a Material Damage Specialist, you’ll be responsible for reviewing repair estimates for accuracy as well as preparing original estimates. This includes negotiating with repair facilities for claim related repair costs, in addition to providing feedback and direction to independent appraisers. You will also work with the Claims team to resolve damage related escalations and complete virtual repair quality reviews. Ready to get in the driver’s seat? Join us!

Requirements

Detail oriented
Efficient in Microsoft Suite including skills in Excel
Able to maintain high level of accuracy
Excellent verbal and written communication skills
High level of automotive technical proficiency with willingness to continue training
Very high level of interest, knowledge and enthusiasm for the collector hobby and future automotive advancements
Ability to establish rapport with all levels of collector car people (e.g. from mechanics to high-end collector car owners)
Must have ability to effectively interact with shops
Strong negotiation skills
Ability to maintain confidential information
Must have strong interpersonal skills
Work well independently and within a team
Effective at conflict resolution
Ability to perform against agreed upon goals
Must embrace and exude Hagerty’s Core Values by fostering engagement and exhibiting a growth mindset
Minimum 5 years claim experience or comparable shop work experience with classic, modern luxury or exotic/hyper vehicles
Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable.
For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.

Responsibilities

Virtually review claim estimates and photographs for accuracy using CCC estimate review tools
Negotiate with repair shops to reach agreed repair prices
Prepare estimates using CCC estimating software
Communicate regularly with the Claims team on all things related to damages
Build relationships with classic and exotic repairers
Assist in ongoing material damage projects
Serve as liaison between adjusters and shops to ensure an efficient claim experience
Attend team huddles to help promote teamwork and training
Monitor NPS feedback

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