Material Damage Field Appraiser

Hagerty•New York, NY

20h•Hybrid

About The Position

As a Material Damage Field Appraiser, you’ll be responsible for reviewing repair estimates for accuracy as well as preparing original estimates. This includes negotiating with repair facilities for claim related repair costs, in addition to providing feedback and direction to independent appraisers. You will also work with the Claims team to resolve damage related escalations and complete virtual repair quality reviews. This position encompasses on-site field inspections of damages, when necessary, alongside remote work from a home office. This position requires residence in either Western Long Island, New York or Massachusetts area. The successful candidate must be geographically positioned to conduct frequent on-site inspections throughout their assigned region, making location essential despite the remote work arrangement. Ready to get in the driver’s seat? Join us!

Requirements

Detail oriented
Efficient in Microsoft Suite including skills in Excel
Able to maintain high level of accuracy
Excellent verbal and written communication skills
High level of automotive technical proficiency with willingness to continue training
Very high level of interest, knowledge and enthusiasm for the collector hobby and future automotive advancements
Ability to establish rapport with all levels of collector car people (e.g. from mechanics to high-end collector car owners)
Must have ability to effectively interact with shops
Strong negotiation skills
Ability to maintain confidential information
Must have strong interpersonal skills
Work well independently and within a team
Effective at conflict resolution
Ability to perform against agreed upon goals
Must embrace and exude Hagerty’s Core Values by fostering engagement and exhibiting a growth mindset
Minimum 5 years claim experience or comparable shop work experience
Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable
This position requires residence in either Western Long Island, New York or Massachusetts area.
All applicants must be geographically positioned to conduct frequent on-site inspections throughout their assigned region, making location essential despite the remote work arrangement.

Responsibilities

Virtually review claim estimates and photographs for accuracy using CCC estimate review tools
Coordinate on-site inspections as necessary
Negotiate with repair shops to reach agreed repair prices
Prepare estimates using CCC estimating software
All claim actions should be in accordance with state insurance regulations.
Communicate regularly with the Claims team on all things related to damages.
Build relationships with classic and exotic repairers
Assist in ongoing material damage projects
Serve as liaison between adjusters and shops to ensure an efficient claim experience
Attend team huddles to help promote teamwork and training
Monitor NPS feedback