Matchmaker & Account Manager - A350

Pearl

2d • Remote

About The Position

We are hiring a Matchmaker & Account Manager to own the full client lifecycle in a fast-growing, high-touch service environment. This role exists to manage and scale a growing portfolio of clients while maintaining a deeply personalized customer experience. You will oversee onboarding, matchmaking, communication, and renewals for a high volume of accounts, using both relationship-building skills and AI-powered tools. The role is highly cross-functional—combining customer success, research, operations, and light sales responsibilities. This position is both execution-heavy and strategic, requiring someone who can manage details at scale while continuously improving workflows. The ideal candidate thrives in fast-paced startup environments, takes ownership, and proactively identifies ways to improve systems and outcomes.

Requirements

• 2+ years of experience in customer service, account management, or client-facing roles
• Strong proficiency in AI tools (e.g., Claude) for research, analysis, and workflow automation
• Proven ability to improve processes and workflows independently
• Experience working in a fast-paced startup or early-stage environment
• High emotional intelligence and ability to build trust with clients
• Excellent written communication skills in English
• Strong organizational skills with the ability to manage 40–80 accounts simultaneously
• Ability to adapt quickly in dynamic and evolving environments
• Must-Haves (Required) Claude
• Must-Haves (Required) Slack
• Must-Haves (Required) Google Workspace

Nice To Haves

• Experience with sales, renewals, or upselling
• Background in research-heavy roles
• Exposure to matchmaking, dating, or relationship-based services
• Creative background or strong creative thinking skills
• Experience working with global or remote teams
• Nice-to-Haves (Preferred) OpenPhone
• Nice-to-Haves (Preferred) CRM systems
• Nice-to-Haves (Preferred) Reporting/dashboard tools (e.g., Airtable, Notion)

Responsibilities

• Account Management & Customer Experience – 35%
• Own the full client lifecycle from onboarding to match outcomes and renewals
• Communicate proactively with clients via messaging platforms, maintaining response times within 24 hours
• Prepare clients before onboarding by ensuring profiles are complete and expectations are aligned
• Send regular check-ins, prompts, and feedback surveys to maintain engagement
• Track client data, preferences, and progress across all active accounts
• Matchmaking & Research – 25%
• Conduct in-depth research using AI tools to identify potential matches
• Build curated shortlists of high-quality matches based on compatibility and preferences
• Initiate outreach and assess match interest and availability
• Continuously refine matchmaking criteria based on client feedback
• Deliver matches on schedule according to client plans
• Automation & Process Improvement – 20%
• Identify inefficiencies in workflows and propose scalable solutions
• Implement automations using AI tools to streamline operations
• Develop templates for recurring communications while maintaining personalization
• Anticipate scaling challenges and proactively recommend process improvements
• Document workflows and improvements for team-wide adoption
• Sales, Renewals & Upselling – 10%
• Track renewal timelines and initiate conversations proactively
• Recommend appropriate service packages based on client needs
• Identify upsell opportunities through client interactions
• Collaborate with leadership when needed to close renewals
• Systems, Documentation & Reporting – 10%
• Maintain and improve internal SOPs for consistency and quality
• Map and optimize the customer journey
• Build and update reporting dashboards tracking key metrics
• Surface recurring client insights to inform product and service improvements

Benefits

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed