Matchday Credential Assistant

Bay FC • San Jose, CA

3d • $20 • Onsite

About The Position

Bay FC is seeking a Matchday Credential assistant to represent Bay FC at the staff check-in during all home matches. This position is essential for maintaining proper access control policies for guests of Bay FC on matchdays. The Matchday Credential assistant will be responsible for completing administrative and operational tasks, aiding with any credential issues, and delivering excellent customer service to guests.

Requirements

• Ability to work flexible hours, including nights, weekends, and holidays based on the event schedule.
• Ability to work in extreme pressure situations, be flexible and make changes on the fly.
• Ability to maintain a high level of professionalism and customer service at all times.
• Available for at least 75% of Bay FC home matches at PayPal Park.

Nice To Haves

• Excellent technological competence. Eager and willing to learn new software and systems.
• Well-organized, self-starting, hard-working, detail-oriented, adaptable, and dependable.
• High-level communication, attention to detail, and customer service skills.
• Mature, outgoing disposition when engaging fans, guests, and supporters.
• Able to adjust quickly to unforeseen circumstances.
• Able to actively communicate information calmly, clearly, and concisely with staff members and guests.
• Thrives in a team environment.
• Passionate about Bay FC, women’s soccer, and women’s sports, and willing to continue learning and supporting the organization’s mission, values, and goals.

Responsibilities

• Responsible for keeping matchday credentials extremely organized and using on-site printing software effectively.
• Opening, operating, and closing PayPal credential check-in on matchdays.
• Effectively utilizing knowledge of credential policies and procedures.
• Providing excellent general communication for guests during check-in.
• Answering questions for guests about activity and service locations inside the venue.
• Ensuring a positive experience at check-in through friendly interactions, proactive engagement, knowledge of match and venue procedures, professional appearance, and service.
• Performing other related duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed