Master Technician - South Portland ME
About The Position
The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.
Requirements
- Knowledge, Skills, and Abilities
- Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations
- Effectively explain vehicle information to customers, present and respond to questions from coworkers
- Diagnose and recommend solutions to basic automotive problems
- Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form
- Ability to successfully perform required types of automotive services listed above
- Minimum Educational and/or ExperienceLevel
- One year of related experience in automotive servicefield
- Completion of two-year college or technical school programrecommended
- Or an equivalent combination of education andexperience
- Certificates, Licenses, and/or Registrations
- Current, valid driver’s license issued in state ofresidence
- Equipment SafetyCertification
- ASE Certification G1 – Maintenance and light repair recommended
- ASE Certification A4 – Suspension & Steering
- ASE Certification A5 – Brakes
- State Inspection License
Responsibilities
- Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
- Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications
- Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.
- Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
- Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
- Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service.
- Returns cores, batteries and used tires to designated security areas for appropriate handling.
- Maintains a minimum 16-week average productivity based on position:
- Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
- Completes all required training and certification for the position.
- VIP Processes, Essential Duties & Responsibilities
- Quality, Safety & Housekeeping Responsibilities
- Additional Responsibilities (Performs other functions as required.)
- Facility and EquipmentMaintenance
- Procedural Compliance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
