Master Technician

Quinn Group-posted 11 months ago
$41 - $53/Yr
Full-time • Entry Level
Fresno, CA
1,001-5,000 employees
Rental and Leasing Services
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Quinn is hiring a Master Technician. You'll have an opportunity to work with some of the most advanced and powerful equipment on earth. The Master Technician will be responsible for repairing of Caterpillar and/or related equipment or components, following established procedures and guidelines.

  • Perform repairs with limited or no departmental supervision with higher level of responsibility for repair.
  • Exemplary performer by providing proactive leadership role for the entire service department.
  • Mentor and train technicians within the service department.
  • Assume ownership of difficult customer issues while maintaining integrity with Quinn Company and Caterpillar.
  • Effectively interact with customers in a professional manner.
  • Reassure customer of positive outcome with Caterpillar and Quinn company.
  • Effective interaction with other departments such as sales and parts.
  • Maintain positive behavior as a representative for Quinn Company and Caterpillar.
  • Possess tooling required by the service department.
  • Maintain good attendance and punctuality.
  • Disassemble and assemble machines/components. Recondition/repair as required.
  • Work overtime as required by workload and customer need.
  • Select proper tooling for any standard job and demonstrate proficiency with Cat diagnostic tools.
  • Perform diagnostics and organize appropriate repair procedures.
  • Successfully complete appropriate training sessions as required.
  • Demonstrate safe and proper application of hand, pneumatic and electric tools.
  • Assist other technicians in repair tasks such as removal, installation and repair of components/machines.
  • Perform tasks from verbal/written instructions and communicate effectively with supervisor and fellow employees.
  • Follow directions as given; follow company policies and procedures.
  • Retain acquired knowledge; build competencies and share skills with other technicians.
  • Be responsible for personal development and training requirements for growth.
  • Stay current with Cat product line. Utilize resources from Cat and Quinn Company.
  • Demonstrate and promote Quinn Company core values of Relationships, Integrity, Teamwork, Respect, Quality and Service.
  • Travel to other stores, customer sites, other dealer and Caterpillar facilities for work or training.
  • Work alternate shifts as required by workload.
  • Work in the field as required by manager or supervisor.
  • One-year certificate or Associates degree from a community college or technical school.
  • Minimum five plus year's of CAT dealer experience.
  • Ten year's heavy equipment industry experience or equivalent education and experience.
  • Competitive pay and benefits.
  • Profit sharing.
  • Training opportunities.
  • Ongoing technical and managerial training.
  • Career advancement opportunities.
  • Collaborative team environment.
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