Master Service Technician (Production Experienced)

DOCUmation • San Antonio, TX

2d

About The Position

This is a master level position in a territory assignment with a high degree of troubleshooting ability and is capable of handling the full array of products serviced by DOCUmation. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with DOCUmation services and products, thereby influencing the sales of our office equipment and print solutions.

Requirements

• 5+ years at an Associate or Entry Level Technician position preferred
• Experience working on Production Ricoh, Xerox, Konica-Minolta Copiers/Printers required
• Technical knowledge/skills
• Analysis (problem identification)
• Attention to Detail
• Customer service orientation
• Business skills
• Communications – verbal and written
• Planning and organizing, (work management)
• Teamwork (cooperation)
• Work standards (concern for quality)
• Follow-up
• Minimum: High School Diploma or GED; AA Degree or equivalent technical training
• A+ / N+ Certification desired
• Must have a valid Driver’s License and a clean driving record.
• Ability to occasionally stand, stoop, bend, and kneel
• Manual dexterity to use hands and fingers to handle, control computer and telephone keyboard
• Visual acuity to read printed and electronic documents
• Ability to regularly speak clearly so listeners can understand
• Ability to understand the speech of others
• Ability to lift 50 pounds and transport equipment parts and boxes

Nice To Haves

• 6 Manufacturer Training Classes Preferred
• Production Training on Ricoh and/or Konica Minolta
• PA Rating / exceeds requirements

Responsibilities

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
• Assist with the development of AEs assigned to the Field Service Team through technical assistance and product symptom / solution sharing
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUMATION and our customers
• Analyze customer needs, recognize business opportunities, and influence sales volume growth
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
• Complete all administrative aspects of the job on time and error-free
• Provide accurate feedback with call close information, parts usage reporting and customer meter readings
• Perform other activities that support DOCUMATION and our service organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED