Master Service Technician

Unlimited Service Group•Birmingham, AL

1d•Onsite

About The Position

This position at Whaley Foodservice, LLC, one of the largest commercial kitchen equipment repair service companies in the Southeast, is responsible for the maintenance and repair of customer equipment. The role requires training in at least two skill sets, maintaining a high level of productivity, and holding three of the four CFESA certifications. Master Service Technicians are assigned to the on-call roster and are expected to demonstrate leadership capabilities, including mentoring and training other employees. Whaley Foodservice has over 600 employees located across 31 geographically dispersed locations.

Requirements

Must be at least 18 years of age.
Completion of a satisfactory background check and drug screen is required.
Valid Driver's license and driving record that aligns with our safety standards.
1 Year of applicable experience.
CFESA Master Technician with three of the four CFESA certifications.

Responsibilities

Adhere to all SAFETY policies and procedures, including the use of personal protective equipment.
Troubleshoot and repair gas, electric, water, refrigeration and steam powered commercial kitchen and HVAC equipment.
Utilize tablet to document task (parts order, work order, timesheet) on a timely basis.
Communicate professionally with customer regarding required repairs and status.
Use proper tools for repair, including hand tools and power tools.
Monitor truck stock to insure required parts are stocked on vehicle.
Maintain service vehicle, tools and uniforms.
Work independently with daily supervision.
Participate as scheduled for weekend/holiday on-call rotation and work regular overtime as needed.
Obtain correct part numbers through branch parts person.
Collect payment on COD jobs.
Contribute positively to branch targets for response time and first time fix rates.
Participates in available training to increase skill and knowledge.
Performs other duties as required.