Master Product & Technical Service Technician

Kiddie Global Solutions • Bradenton, FL

19d • $81,600 - $96,000

About The Position

This position is for a Master Product and Technical Service Technician who is under minimal supervision and work more independently. Plans, prioritizes, and manages technical service activities; prioritizes tasks and assigns team members to ensure resources are used effectively and customer service agreements. Conducts and/or oversees the delivery of technical training and product briefing to customers, vendors and company representatives to ensure a thorough understanding of technicalities of company products. Serves as a resource on varied tasks.

Requirements

• High School Diploma or Equivalent
• 5+ years’ product and Technical service experience
• 1+ year of experience with Digital Multi-meter (DMM).
• Must be able to be on your feet for long periods of time.
• Must be able to walk long distances.
• 5+ years of field service experience
• HS Diploma or GED
• Experience working with commercial fire alarm control panels and detection products.
• Experience programming Edwards EST4 panel.
• Must be able to work independently as well as in a team environment.
• Must be able to clearly speak and write English.
• Must have ability to work with limited supervision and generate results with limited instructions.
• Understanding of Ohms Law.
• Strong deductive reasoning skills.
• Familiarity of Windows Operating Systems.

Nice To Haves

• 2yr associates or higher degree.
• NICET Fire Alarm Systems (Level 2 or higher)
• Strong Interpersonal skills.
• Experience working in the warehousing or industrial vertical market.
• Experience installing cellular or radio communicators.
• Experience with the following Edwards products: Fireworks, Hyperspike, Modulaser.
• Experience reading/editing installation or design drawings.
• Familiarity with Fire Alarm Audio and Paging functionality

Responsibilities

• Provides product and technical support.
• Responds to complex customer inquiries and resolves technical problems related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.
• Conducts and/or oversees the delivery of technical training and product briefing to customers, vendors and company representatives to ensure a thorough understanding of technicalities of company products.
• Develops and distributes technical documentation to improve the level of on-site maintenance and timely processing of product fault.
• Plans, prioritizes, and manages technical service activities; prioritizes tasks and assigns team members to ensure resources are used effectively and customer service agreements
• Ensure accuracy of technical information provided to customers.
• Provide timely solutions of technical field problems requiring attention to detail.
• Provide product and technical support to the team. (Mentoring)
• Responds to basic customer inquiries related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.
• Troubleshoots technical problems and issues.
• Completes applicable product e learning courses.
• Attends any relevant instructor led training.
• May require 60% Travel

Benefits

• Health Coverage: Choose from three medical plans, dental, and vision options
• Financial Protection: Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), Life, AD&D, and Disability Insurance
• Paid Time Off: Vacation, sick days, company holidays, and various leave options (parental, FMLA, etc)
• Employee Support: EAP, adoption/surrogacy assistance, additional voluntary health benefits
• Retirement: 401(k) plan with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED