Master Plumber-Plumbing Field Supervisor
About The Position
Join Hamilton Plumbing, Heating, A/C, Rooter of ARS, the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience. We are looking for a supervior to train, mentor, and help troubleshoot difficult installs. The ideal canddiate should posses a Master Plumbing License (kansas, Missouri, & St. Joe, MO). What We Offer: Semi-monthly pay via direct deposit Paid training and onboarding Insurance available after 31 days Low-cost medical (as low as $5/week) Dental, vision, HSA/FSA 401(k) with company match 13 days PTO + 8 paid holidays Company-paid life insurance Take-home service vehicle + gas card Ongoing technical, safety, and leadership training Career growth across a national service network
Requirements
- Master Plumbing License (Kansas, Missouri, & St. Joe, MO)
- Comprehensive knowledge of methods, materials and equipment used in installing plumbing systems including water heaters, water filtration, softeners, and day-to-day plumbing needs
- Understanding and knowledge of hazards and safe practices on plumbing install jobs
- Demonstrated ability to plan labor, materials and logistics to optimize productivity
- Strong verbal and written communication skills including timely follow-up on needs/issues
- Prior supervisory experience supervising/managing residential plumbing service technicians
- Intermediate proficiency with Microsoft Word, Excel and Outlook applications
Responsibilities
- Professionally represent Hamilton Plumbing, Heating, A/C, and Rooter to our customers including with visual, verbal and written expressions.
- Manage productivity on installation jobs by helping to coordinate logistics for materials and equipment and holding field staff accountable to job time frames
- Maintain quality on installation jobs as measured by company standards, inspection pass rates and re-call rates.
- Maintain customer satisfaction on installation jobs by ensuring thorough communication and as measured by customer surveys and referral rates.
- Train and supervise field staff in installation methods and practices to achieve the above goals and to maintain safe practices.
- Coordinate and schedule, manpower, materials and equipment for productivity
- Responsible for technician truck inventory that happens twice a year
- Visit and inspect jobs for training purposes and to verify quality and safe practices
- Attend and/or facilitate meetings to train field staff on procedures and practices
- Provide technical assistance to mechanics as needed
- Assist with interviewing and hiring of installation plumbers
- Follow up with customers to address outstanding issues and ensure 100% satisfaction
- Prepare and take action on reports detailing productivity, quality and customer satisfaction by job type and installation crew.
- Assist with evening and weekend on-call coverage as necessary
- Other related duties and tasks as needs arise
Benefits
- Semi-monthly pay via direct deposit
- Paid training and onboarding
- Insurance available after 31 days
- Low-cost medical (as low as $5/week)
- Dental, vision, HSA/FSA
- 401(k) with company match
- 13 days PTO + 8 paid holidays
- Company-paid life insurance
- Take-home service vehicle + gas card
- Ongoing technical, safety, and leadership training
- Career growth across a national service network
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Specialty Trade Contractors
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
