Master of Public Administration (MPA) Program Manager- 196465

Pace University • New York, NY

40d

About The Position

Ranked in the top 9% of private US colleges that provide the best return on tuition investment, Pace University transforms the lives of its diverse students-academically, professionally, and socioeconomically. Currently, the University enrolls more than 13,000 students in more than 150 bachelor's, master's, and doctoral programs. Pace University is at the forefront of creating opportunity. Through the convergence of strong academics, experiential learning, and dedicated advising, Pace University empowers its students and positively impacts its communities. Reporting to the Chair of the Department of Public Administration, the Program Manager performs a variety of administrative support with minimal supervision for the Bi-Campus Master of Public Administration (MPA) program which includes 5+ Full-Time Faculty, 10+ adjunct faculty and 100 graduate students. The Program Manager interacts with the Dean's Office, Academic Scheduling, Admissions, Alumni Relations, and other University Offices, while performing a variety of administrative duties and projects for the Chairperson/Department. The Program Manager maintains regular communication with public administration students to provide a high level of customer service, as the first point of contact, and supports students throughout the degree program from application to graduation. Serving as a first point of contact for callers, email inquiries, and visitors to these offices, the Program Manager provides excellent customer service in-person, via phone and email, coordinating communication between faculty and students and guiding students and other members of the Pace community on department procedures. The incumbent interacts heavily with Department Chairs, full-time, and adjunct faculty and students who come to the department for advice, guidance or approvals. They have strong knowledge of university procedures and in-depth knowledge of departmental best practices and procedures. The Program Manager supports the department chair and faculty with special projects as needed. The incumbent handles sensitive situations/problems requiring a high degree of diplomacy tact and/or knowledge of the University's practices.

Requirements

• Bachelor's degree, or equivalent combination of education and experience required; MPA degree preferred.
• Excellent computer skills and knowledge of/experience with Microsoft Office Suite.
• Facility with learning new systems such as Banner and e-Procurement.
• Excellent written and verbal communication skills.
• Ability to be discreet and diplomatic.
• Ability to multi-task and maintain composure in high-stress situations.

Nice To Haves

• MPA degree preferred.

Responsibilities

• Providing administrative support to the Chair and other faculty.
• Drafting departmental communications, reports and meeting minutes.
• Managing social media and web updates.
• Coordinating with the Graduate Admissions Office on recruitment events and attending these in person and online.
• Coordinating a variety of projects and events including welcome and orientation for new students each semester.
• Advising students on registration process.
• Working with Chair to monitor departmental supplies and services budget.
• Office management and organization of supplies, digital files and archive including syllabi.
• Event coordination including room bookings and catering orders.
• Arranging appointments and performing other daily scheduling responsibilities for the Chair.
• Serving as liaison between the Chair, faculty, students, and other program administrators.
• Coordinating academic scheduling with Chair, including but not limited to entering faculty assignments and tracking faculty workload.
• Coordinating the book ordering process for faculty members.
• Coordinating travel assignments for faculty.
• Performs other such duties as may be assigned from time to time.

Benefits

• Medical, vision and dental insurance for preventive care or diagnostic and surgical procedures as well as an incentivized medical plan waiver option for those who choose not to participate (FT Employees).
• Income protection in the event an employee is not actively at work, due to illness (FT Employees).
• 403B investment opportunity to save toward financial security in retirement (PT and FT Employees).
• Programs and services that assist in balancing work and personal life (PT and FT Employees).
• Educational opportunities for the employee and eligible members of their family to pursue a degree at Pace or another higher education institution (PT and FT Employees).
• Opportunity for faculty and staff to participate in Pace's award-winning health and wellness program, Pace Yourself to Wellness, which is designed to inspire employees to engage in healthy habits while optimizing health care resources (PT and FT Employees).
• Discount purchase plans for everything from entertainment, shopping and travel (PT and FT Employees).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Educational Services