Master Key Representative 1

Allegion-posted about 1 year ago
$35,300 - $48,000/Yr
Full-time • Entry Level
Remote
10,001+ employees
Fabricated Metal Product Manufacturing
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The Master Key Representative 1 at Allegion is a vital role focused on processing time-sensitive orders and providing technical assistance for master key systems. This position requires interaction with external customers to determine their security needs and collaborate with various internal departments to ensure a positive customer experience while adhering to corporate goals.

  • Plan and design Schlage master key systems and complete order entry functions within quality and production metrics.
  • Develop an understanding of master key solutions to address customer needs.
  • Provide consultation services for end users, sales reps, and dealers on master key systems.
  • Manage service/support interactions with customers through calls and emails.
  • Maintain sensitive customer records using physical and electronic mediums.
  • Gather and document service request information using CRM tools.
  • Utilize and manage ERP business systems for assigned product brands.
  • Receive, edit, and enter incoming customer purchase orders accurately.
  • Contact customers to resolve unclear order issues.
  • Participate in virtual meetings and collaborate with team members.
  • 6+ months of customer service or order entry experience required.
  • HS Diploma or GED required; bachelor's degree preferred.
  • Strong written and verbal communication skills.
  • Working knowledge of PC based software applications (Microsoft Office - Outlook, Word, Excel).
  • Ability to develop cross-functional, professional working relationships.
  • Strong analytical, time management, and problem-solving skills.
  • Must be able to work independently in a virtual environment.
  • Must have reliable high-speed internet.
  • 3+ months of Schlage and/or Falcon order entry experience preferred.
  • Locksmith experience would be a plus.
  • Health, dental and vision insurance coverage.
  • 401K plan with a 6% company match and no vesting period.
  • Tuition Reimbursement.
  • Competitive paid time off.
  • Employee Discounts through Perks at Work.
  • Community involvement opportunities.
  • CliftonStrengths testing and coaching.
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