Master Gardener Program Assistant II

Iowa State University • Ames, IA

1d

About The Position

The Iowa Master Gardener program with Iowa State University Extension and Outreach is seeking applicants for a Program Assistant II position. This career-level role involves a variety of tasks, demonstrating proficiency and knowledge of related competencies. The position operates under direct to general supervision and may receive guidance on more complex assignments, following established procedures. Responsibilities include completing semi-routine and potentially atypical assignments, applying thorough knowledge to respond to inquiries, and resolving most problems without escalation. The Program Assistant II also provides guidance to students and may supervise one to two other staff or lead a small work team. This is a fixed-term, full-time position with an end date of June 30, 2027, with the opportunity for renewal.

Requirements

• High school diploma or equivalent and 3 years of related experience

Nice To Haves

• Experience providing administrative support
• Experience managing content for websites, social media, etc.
• Knowledge or education in horticulture-related field
• Experience using creative software such as Adobe Creative Suite or Canva
• Familiarity with learning management systems such as Canvas, Moodle, or similar programs
• Proficiency in Microsoft Office Suite programs

Responsibilities

• Editing video subtitles for distribution on public channels
• Coordinating monthly volunteer recognition material order process and distribution to county office staff
• Assist in planning social media strategy and creation of social media content
• Managing Master Gardener email account, including responding to volunteers and clients and routing messages as appropriate
• Editing a variety of documents including newsletter, flyers, etc. for grammar, spelling, and punctuation errors
• Responding to VRS (Volunteer Reporting System) user support tickets and escalating tickets as appropriate
• Managing website event calendar and general content updates as needed
• Providing administrative support leading up to in-person conferences and events
• Attending monthly statewide Zoom meetings and providing administrative support for those meetings
• Assist in updating educational curriculum and supporting students in Moodle
• Support and coordinate activities for the Iowa Donation Garden Network

Benefits

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
• Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees