Master Educator Program Specialist, Milady

Cengage Learning • New York, NY

221d

About The Position

The Master Educator Program Specialist is responsible for managing and supporting the Milady Master Educator program. This role involves collaborating with internal teams to support both virtual and live instructor training programs. This position works closely with the Milady Academic Development Manager, Sales and Marketing teams, and trainers to deliver high-quality, innovative training! It also provides critical support to internal and external customers.

Requirements

• Bachelor's degree.
• 5+ years of experience in education, preferably beauty education.
• Experience supporting education programs, in person and online.
• Strong attention to detail and adaptability in project management.
• Ability and willingness to learn new technologies and platforms.
• Strong time management and organizational skills.

Responsibilities

• Support and coordinate training for the Master Educator Seminar.
• Identify potential contractors and trainers for the program.
• Handle location logistics for training events.
• Prepare training materials for sessions.
• Execute educator and event contracts.
• Act as the primary liaison between customers and trainers.
• Analyze post-event survey data, provide summaries, and certify attendees.
• Track and manage event expenses.
• Provide monthly social media content updates to the Marketing team.
• Understand instructor responsibilities and facilitate sessions for assigned students.
• Support course instruction by reviewing discussion board posts and answering student questions via email or phone.
• Analyze survey feedback, discussion posts, and ratings, and communicate insights to instructors.
• Provide customer support and guidance on continuing education hours to certified instructors.
• Maintain records of course completions.
• Order and track level certificates.
• Support all program Educators.
• Respond promptly to Master Educator-related customer service inquiries.

What This Job Offers

• Job Type: Full-time
• Industry: Publishing Industries
• Education Level: Bachelor's degree