Master Control Hub Operator

Ion Media Networks•Norfolk, VA

13d•Onsite

About The Position

Are you ready to be the behind-the-scenes hero who keeps Norfolk's news and programming flowing seamlessly? WTKR is seeking a skilled Master Control Operator to manage and monitor multiple programming sources while providing critical master control support. This role is essential to ensuring our viewers receive uninterrupted, high-quality programming around the clock.

Requirements

Associates degree in related discipline or equivalent years of experience preferred
Generally, 5+ years of experience in related field preferred
Ability to problem solve, and quickly take corrective action as necessary
High sense of responsibility and urgency regarding corrective action and customer service
Ability to work independently with minimal supervision
Composure: Demonstrated ability to multi-task in a fast, deadline-driven environment, and maintain calmness and accuracy of work
Strong organization skills
Highly detail oriented
Quick mathematical skills, especially with regard to timekeeping
Working knowledge of video servers, routing processes and related equipment
Working knowledge of transmitter parameters and operations
Good communications skills, both verbal and written
Working knowledge of all functions and responsibilities of television master control

Responsibilities

Monitor several programming sources simultaneously, manage and switch sources for local television station programming, remotely from the Hub
Monitor various levels and signals from multiple television sites
Manage several live program logs and ensures accuracy
Ensure the correct spots air during programming and note any discrepancies
Solve problems and make judgment calls with business implications in mind regarding programming changes, commercials, special reports, and technical difficulties; this includes evaluating clock/timing to consider options with regard to programming as well as deciding when to escalate issues
Make decisions and consult with internal customers regarding local transmitter parameters and operation
Routinely collaborate with media prep technicians and traffic personnel to manage daily operation.
Collaborate with other local news personnel as needed during breaking news situations
Interact both verbally and in writing with internal Hub client stations in a manner that ensures all of our internal customers have a consistent experience. This includes sending alerts, responses to inquiries, collaboration on problem solving, documentation and/or resolution of issues
Work with networks and live program providers, where required, to problem-solve issues
Maintain current knowledge of and preparedness to execute disaster recovery procedures
Perform quality assurance checks as required
May require working overtime, holidays and weekends with short notice when necessary
Other duties as assigned