Mastectomy Fitter - Cancer Support Services Specialist

Trinity Health•Ann Arbor, MI

21d•$23

About The Position

Under the general supervision of the Supervisor Salon, provides prescribed cancer support services / products for cancer patients and others whose appearance has been altered due to disease, treatment or trauma. Applies clinical precautions to all services based on patient’s disease and/or treatment. Performs various business office, clerical, inventory functions and clinical services.

Requirements

High school diploma, general education degree (GED) or equivalent experience.
Minimum 3 years related experience and/or training preferred.
Must take the Mastectomy fitter certification exam within 6 months of hire and certification must be maintained.
Maintain facility accreditation.
Superb customer service skills required over the phone and in person.
Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to solve problems and deal with a variety of variables in situations where only limited standardization exists.
Skilled at working with patients and families under stress.
Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.
Ability to develop routine reports and correspondence.
Ability to speak effectively before groups, customers, SJMHS employees or community groups.
Must be willing to participate in oncology specific training.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Nice To Haves

Preferred merchandise retail experience, work experience and/or background in healthcare.

Responsibilities

Compiles and records medical charts, reports and correspondence. Patient records must be properly completed and ready to be submitted for billing.
Verifies and updates patient and family insurance and demographic information.
Responsible for charge entry, verifying encounter forms with charges, inventory usage, etc.
Educates clients on cancer support services including pre and post mastectomy options.
Fits clients breast prosthesis, specific compression garments and for head coverings.
Informs a patient of insurance and prescription requirements for products and services.
Instruct new patients on completion of medical history and information forms.
Responsible for patient charts, including safekeeping, thoroughness and completion of record.
Utilizes retail work practices including pricing, merchandise presentation and assisting in marketing of products and services to ensure success of the Salon and Spa.
Maintains patient and customer confidentiality.
Actively demonstrates the organization’s mission and core values and conducts oneself at all times in a manner consistent with these values.
Knows and adheres to all laws and regulations pertaining to patient health, safety, privacy and medical information.
Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions and participate in their resolution.
Maintains the confidentiality of information acquired pertaining to patient, physicians, employees and visitors to Trinity Health Ann Arbor. Discusses patient and hospital information only among appropriate personnel in appropriately private places.
Assumes responsibility for performance of job duties in the safest possible manner to assure personal safety and that of co-workers and to report all preventable hazards and unsafe practices immediately to management.
Other duties as assigned.