Massage & Wellness Provider - On Call

Fontainebleau Las Vegas•Las Vegas, NV

27d

About The Position

The Massage & Wellness Providers are responsible for providing luxurious treatments while delivering a unique experience to each guest and maintaining a high-level of guest service for the overall spa journey.

Requirements

Must be at least 18 years of age.
High School diploma or equivalent required
Requires minimum of three (3) years of experience as a massage therapist
Must possess a current Nevada Massage Therapist License
Polished appearance and demeanor
Excellent guest and Member skills
Effective time management skills and ability to multi-task in a fast-paced environment
Able to multi-task while assisting multiple guests
Ability to resolve problems to the satisfaction of both the guest and the company
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Must be willing and able to work a flexible schedule to include holidays, nights, and weekends
Work in a fast-paced, busy, and somewhat stressful environment
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Experience in high-volume luxury spa or resort preferred

Responsibilities

Provide luxury spa treatments in accordance with spa protocols and accepted certification practices
Provide wellness knowledge and actively suggest other products/services to customize guest experience
Ensure that the spa and treatment room is neat, clean, and well stocked
Ensure to keep equipment in working condition and report any damage and/or broken equipment to leadership
Welcome and interact with guests as they enter and exit the facility
Provide a luxury experience while engaging conversations with guests and Members
Provide accurate, appropriate, and immediate responses to all guest requests; Follow up to ensure guest satisfaction
Ensure all areas of the spa are kept clean and well maintained
Attend and participate in support training and staff meetings
Ensure all Fontainebleau culture values, property and department standards are implemented and applied
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary