Massage & Wellness Provider - On Call

Fontainebleau Las VegasLas Vegas, NV
27d

About The Position

The Massage & Wellness Providers are responsible for providing luxurious treatments while delivering a unique experience to each guest and maintaining a high-level of guest service for the overall spa journey.

Requirements

  • Must be at least 18 years of age.
  • High School diploma or equivalent required
  • Requires minimum of three (3) years of experience as a massage therapist
  • Must possess a current Nevada Massage Therapist License
  • Polished appearance and demeanor
  • Excellent guest and Member skills
  • Effective time management skills and ability to multi-task in a fast-paced environment
  • Able to multi-task while assisting multiple guests
  • Ability to resolve problems to the satisfaction of both the guest and the company
  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
  • Must be willing and able to work a flexible schedule to include holidays, nights, and weekends
  • Work in a fast-paced, busy, and somewhat stressful environment
  • Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to read and communicate verbally in English.
  • Written communication skills in English may also be required.
  • Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

  • Experience in high-volume luxury spa or resort preferred

Responsibilities

  • Provide luxury spa treatments in accordance with spa protocols and accepted certification practices
  • Provide wellness knowledge and actively suggest other products/services to customize guest experience
  • Ensure that the spa and treatment room is neat, clean, and well stocked
  • Ensure to keep equipment in working condition and report any damage and/or broken equipment to leadership
  • Welcome and interact with guests as they enter and exit the facility
  • Provide a luxury experience while engaging conversations with guests and Members
  • Provide accurate, appropriate, and immediate responses to all guest requests; Follow up to ensure guest satisfaction
  • Ensure all areas of the spa are kept clean and well maintained
  • Attend and participate in support training and staff meetings
  • Ensure all Fontainebleau culture values, property and department standards are implemented and applied
  • Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary
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