Massage Therapist

Pyramid Global Hospitality•Saint Michaels, MD

1d•$6 - $6

About The Position

The Massage Therapist administers professional massage and body treatments to our guests. They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests. They must hold and maintain a current state license and are responsible for attaining and reporting necessary continuing education requirements (CEU’s) required by the state of Maryland and the National Certification Board. They must also meet minimum retail sales goals.

Requirements

Must have enthusiasm and possess excellent customer service skills.
Enjoy working with people and possess a friendly and outgoing personality.
Excellent communication and listening skills, as well as basic computer knowledge.
Must be a team player.
Must hold and maintain a current Maryland state license
High School Diploma or GED

Nice To Haves

2 years’ experience in a spa setting preferred

Responsibilities

Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
Effectively inform and educate our guests about specific wellness concerns.
Be flexible with your schedule, supporting the needs of the spa.
Properly care for equipment and use proper amounts of product to assist with cost controls.
Have complete knowledge and understanding of all services and products offered.
Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
Perform prep work, properly clean and restock room as required.
Communicate to management all occurrences involving staff or guests in the spa that require attention.
Be aware of any maintenance issues in the spa areas and report to management when an issue requires attention.
Actively promote and upsell the spa, treatments, services, and retail, as well as programs, promotions and/or discounts available.
Handle guests’ questions and concerns professionally and courteously.
Provide accurate, appropriate, and immediate responses to all requests by guests.
Possess the ability to work without direct supervision.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings for the spa.
Assist in all areas of spa operation as requested by management.
Communicate to management all occurrences involving staff or guests in the spa that require attention.
Actively promote home care programs, meeting minimum retail sales goals.