Massage Therapist

AccorHotel•Louisville, KY

2h•Onsite

About The Position

21c Museum Hotels is a pioneering company that bridges the worlds of art and hospitality, combining a multi-venue contemporary art museum, boutique hotel, and a chef-driven restaurant. The company aims to engage with the community by leading with art, creating a unique and welcoming environment. This position is non-exempt and is eligible for tips and commissions. The general purpose of the role is to provide each guest with excellent guest service while performing massage and body treatments that best fit the guests’ needs.

Requirements

Excellent, reading writing and oral proficiency in the English language.
Comfortable with performing treatments in-room.
Understands and follows Bloodborne Pathogens procedures.
Able to work without direct supervision.
Able to troubleshoot and problem solve.
Demonstrated attention to detail.
Cooperative and friendly attitude.
Able to be efficient in a fast paced environment.
Able to perform basic math.
Must pass a background check.
Passed the required courses and hours necessary to obtain a license in the field.

Responsibilities

Gets to know all guests who enter the Spa.
Offers the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members.
Provides consistent massage and body treatments as directed in training classes and accepted certification practices.
Properly cares for equipment and product used throughout the spa facility.
Understands the importance of punctuality for spa appointments.
Communicates and describes in an articulate manner the spa offerings and their benefits.
Discusses treatments with guests, comparing and contrasting the different services on the menu.
Recommends and upsells services that fit the guests’ needs.
Provides information and knowledge to promote skin care programs that will benefit the guests.
Possesses complete knowledge and understanding of all services and products offered.
Handles guest questions and concerns with professionalism and courtesy.
Responds to guest requests immediately, accurately, and appropriately.
Understands the importance of and committed to continuing education.
Upholds the standards of sanitation, sterilization, restocking rooms, and the product area.
Maintains an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle).
Understands that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude.
Maintains a clean, safe, stocked and well organized work area.
Maintains spa appearance and cleanliness.
Assists in all areas of the spa operation as directed by management.
Assists with special projects as requested.
Participates in scheduled meetings as requested.
Other duties and tasks as assigned by management.
Regular attendance is essential to the successful performance of the position.
Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekend, and holidays based on the needs of the facility.
Must be able to receive the various services that are offered on our spa menu and be a model for the training of new teammates when requested.
Must comply with rules and regulations for the safe and effective operation of the facility.
Maintains a friendly pleasant and professional demeanor and appearance at all times.
Demonstrates a passion and desire for excellence.