Massage Therapist

GRAND PACIFIC RESORTS INC•Carlsbad, CA

6d•$17 - $17

About The Position

Massage Therapist is responsible for ensuring high guest satisfaction by performing therapy treatments for the guests according to Spa standards, ensuring guests receive high quality and personalized service, and assisting in promoting and marketing Ocean Pearl Spa.

Requirements

Experienced and comfortable making professional body care recommendations.
Highly organized with strict time management skills.
Outstanding customer service skills and active listening skills.
Ability to multi task and be flexible as schedule changes may occur.
Basic knowledge of MS Word, internet and email functions.
Excellent oral and written communication skills.
Ability to effectively communicate and interact with all levels of staff.
Capable of working independently as well as part of a team.
Exude a professional demeanor and appearance.
Must be able to work a flexible schedule that includes availability for weekend shifts.
Must be available to work a schedule that ranges from 20 hours to 40 hours per week.
Must be available to work busy holidays.
Must be reliable and have a positive attitude.
Must be available to attend monthly staff meetings.
Must not have any visible tattoos, face and/or body piercings while at work.
Must be able to stand for extended periods of time.
Must be able to perform massage techniques using considerable physical strength and proper body mechanics during massage and spa sessions.
Must be able to work with consecutive appointments with only a 5-10 minute break between.
Must have a current California Massage Therapy Council (CAMTC) Massage Therapist certification.
Minimum of 2 years hands-on experience – school clinic, events, spa/salon setting, private practice, or other experience applies.
All employees must maintain a neat, clean and well-groomed appearance per Westin/Sheraton Carlsbad’s standards.

Responsibilities

Perform all spa services according to specific spa treatment protocols.
Begin and end all scheduled appointments on time.
Provide clients with high quality, customized massage and spa treatments.
Educate clients on the benefits of spa services offered; guide them in choosing the best services to meet their needs.
Provide professional body care recommendations for clients.
Maintain a professional demeanor and appearance.
Create rapport with guests and cultivate a loyal clientele base.
Be a part of a strong team work environment and coordinate with other spa departments.
Use Millennium software to enter client data and to access daily appointment schedule.
Correspond with clients via note card mailings and phone calls.
Communicate problems with facility and equipment to the spa supervisor and/or spa director.
Assist with spa supply and linen care as needed.
Maintain proper sanitation and cleanliness of spa supplies and rooms.
Maintain adequate supply of spa products in rooms – communicate product order needs to the spa supervisor/retail & inventory manager.
Responsible for the set up and close down of massage and spa treatment rooms.
Communicate and interact effectively with all levels of staff and customers.
Communicate any customer service problems to the spa supervisor and/or spa director.