Massage Therapist (Full Time)

AccorHotel

6d • Onsite

About The Position

The Massage Therapist performs all massage and body treatments in a safe and professional manner to our guests.

Requirements

• Must be professional, service oriented, accurate, gentle and work with attention to detail, striving to exceed the expectations of every guest every time.
• High School Diploma or equivalent required. Knowledge of Microsoft Office application, Book4time and basic accounting principles.
• Excellent personal appearance, good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest. Knowledge of guest service and/or hospitality industry a plus.
• Minimum two years administrating massage/body treatment services in a luxury resort or spa setting preferred.
• Candidates must hold a current Hawai‘i State Massage Therapy License in good standing and maintain all required certifications.
• Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Responsibilities

• Administer massage and other body treatments to spa guests according to treatment outline.
• Greet guest with proper salutation and a smile.
• Assess and accommodate guest needs inquiring about their physical well being in order to perform appropriate service.
• Desire and ability to educate and sell products to guests and staff.
• Ideal candidates offer flexible, on-call availability and are excited to support our Spa Without Walls team during peak business periods, weekends, and holidays.
• Explain treatment services and products to guests in a knowledgeable, professional and thorough manner.
• Be knowledgeable and informed regarding all massage/body treatments, general spa and resort programs and services.
• Participate in and contribute to staff meetings, training, product knowledge classes and team efforts.
• Provide necessary information to compile complete guest records.
• Promote and execute effective retail sales.
• Maintain a clean, organized and safe working environment.
• Abide by all Hawaii State Board guidelines.
• Comply with all Fairmont Orchid safety and health policies and procedures.
• Uphold and maintain the cleanliness and neatness of the treatment areas and Spa facilities.
• Conduct tours of the facility as requested.
• Provide necessary information to compile complete guest records.
• Treat all sensitive personal medical information on guest in strictest confidence.
• Report any problems incurred immediately to the Principal Therapist or Director of Spa & Wellness
• Report for scheduled shifts promptly and ready to work.
• Maintain a positive, guest service oriented attitude and a sense of humor. Perform other duties as assigned by supervisor and/or manager

Benefits

• benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘ohana
• Preferred provider medical/drug/vision benefits starting at $16.98 for employees
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($25,000) + Coverage is available for your ‘ohana!
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately
• We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates
• We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls
• Complimentary meals in our employee dining facility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees