Massage Therapist (On-Call)

Sensei Wellness Holdings Inc.,•Rancho Mirage, CA

About The Position

The Sensei massage therapists will provide professional massages and body treatments. Therapists will be expected to provide high-quality, luxury services to guests, and will report to the Director of Wellness and Spa.

Requirements

High School Diploma or GED
2+ years experience in luxury spa or wellness
3+ years experience of Massage work
Strong written and verbal communication skills
Be familiar with the existing and emerging health and safety protocols associated with COVID-19 and how such events have impacted our business, guests, and employees
Active CAMTC certificate

Responsibilities

Administer professional massage and body treatments to guests
Have a thorough knowledge of numerous massage modalities and possess a general understanding of body treatments
Ensures that all necessary equipment is set up prior to each service appointment, and cleaned up after each guest
Review and maintain an inventory of supplies and ensure enough supplies are available for the spa facilities
Present lectures and workshops on massage topics
Be on time for shift, prompt with each appointment and perform services within the appropriate time allotted for the service
Provide accurate and detailed descriptions of treatments, packages, services, treatment contraindications, facility features and hours of operation
Have complete knowledge and understanding of all services and products offered
Have a passion for ongoing education and learning
Continuously stay up to date on research and trends in your modalities in order to incorporate and provide recommendations on new techniques
Uphold the standards of sanitation and sterilization
Perform all job duties in a safe manner and abide by all safety policies and procedures
Adhere to all company and departmental guidelines
Perform other tasks as requested by supervisor
Demonstrate warmth and sincerity in all interactions
Maintain a professional and welcoming demeanor in both verbal and nonverbal communication
Take ownership of all guest requests and be proactive in ensuring resolution as needed
Always maintain impeccable grooming and personal hygiene and wear uniform as directed
Uphold Sensei values in daily practices
Successfully complete all training and certifications needed for the position
Ensure the confidentiality and security of all guests
Report all faulty equipment, supply needs, maintenance needs, safety hazards, injuries, and other concerns immediately to your supervisor
Leadership –Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
Customer Service –Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
Teamwork -Develop and promote teamwork and cooperation among co-workers
Safety –Comply with established safe work practices and attend to all safety-related training provided or made available by the Company
Due to the intimate nature of the resort with limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces
Other duties as assigned