Spa Treatment Provider- Massage Therapist

Azul Hospitality•San Luis Obispo, CA

8d•$22 - $24•Onsite

About The Position

Spa Cerro Inspired by the land and sea of California's Central Coast, Spa Cerro provides a range of luxurious health and wellness options that capture the uniqueness of this region. Spa Treatment Provider’s can make up to $150 per treatment- service charge, wage, and additional tips. POSITION PURPOSE Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to spa guests. A Massage Therapist is a professional who manipulates the muscles and soft tissues of their clients to provide relief to people with injuries or other health issues, or just to improve relaxation and health. Massage therapy is a form of manual therapy that involves moving soft tissues in the body to reduce stress, ease muscle tension, and promote relaxation and overall well-being. Massage therapists also perform body treatments such as scrubs, wraps, and foot baths. Their duties include- prep and clean-up of treatments, consulting with clients to customize their experience, create a relaxing ambiance, and perform spa treatments as stated in treatment protocols.

Requirements

Ability to commit to a minimum of two shifts per week including mornings, evenings, weekends, and holidays.
Exceptional attention to details, time management and customer service skills
Ability to maintain a friendly, team-oriented, positive attitude and a professional appearance.
Ability to be poised under pressure and maintain a highly diplomatic attitude with challenging guests and under stressful circumstances.
Must possess excellent communication and customer service skills.
Must be friendly, professional, and patient.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
High school diploma or general education degree (GED)
Massage Practitioner Certification
Massage Therapist License

Nice To Haves

Experience in the hospitality industry preferred.
Experience in a front desk or customer service role preferred.

Responsibilities

Greet and welcome guests upon arrival.
Provides the highest level of professionalism, gracious service and treatment quality offered to our guests.
Evaluates our guests' health conditions by providing the highest quality of treatment while ensuring a safe environment for our guests.
Inform our guests of the treatment steps to follow.
Prepares treatment room for upcoming treatments, ensuring the highest levels of cleanliness and sanitation for the department.
Contributes to the success of the organization by promoting the products and services available at the spa.
Ensures the facilities are well maintained.
Follow the company's safety and emergency procedures.
Maintains current credentials and licenses as required by city, county, and state regulatory agencies.
Performs additional duties and responsibilities as directed by the leadership team.
Seeks the opportunity to up-sell and recommends other hotel outlets to our guest.
Undertakes other responsibilities as directed by supervisor.
Attend all scheduled training, departmental and hotel meetings.
Ensure all privacy and security protocols are followed as well as departmental and company procedures.
Confer and cooperate with other departments to ensure coordination of guest needs.
Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions.
All other duties assigned by manager or supervisor.
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect supervisors.