Spa - Massage Therapist - On Call

Seminole Gaming • Hollywood, FL

11d • Onsite

About The Position

Job Summary: The Massage Therapist administers professional massage and body treatments to our guests. They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests. They must hold and maintain a current Florida state license. Under the supervision of the Spa Treatment Manager, The Massage Therapist is responsible for maintaining complete knowledge of and comply with all departmental policies/service procedures/standards. Forbes 5 Star, LHW, AAA Five Diamond, and Treatment Protocol Standard Operational Procedures (Elemis, Natura Bisse and other treatment vendors as applicable standards.)

Requirements

• Must have enthusiasm and possess excellent customer service skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication and listening skills, as well as basic computer knowledge.
• Must be a team player.
• Performs all duties as assigned.
• Must hold and maintain a current Florida state license
• Massage Therapist License issued by the State of Florida
• Minimum of 1 year practical experience in all aspects of skin care
• Must be able to pass a practical exam and interview
• Must be flexible, with the ability to work evenings, weekends, and holidays
• Must be able to work independently within a large group

Responsibilities

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
• Effectively inform and educate our guests about specific wellness concerns.
• Be flexible with your schedule, supporting the needs of the spa.
• Properly care for equipment and use proper amounts of product to assist with cost controls.
• Have complete knowledge and understanding of all services and products offered.
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
• Perform prep work, properly clean and restock room as required.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests.
• Possess the ability to work without direct supervision.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Benefits

• Medical, Dental, Vision & Life Insurances
• 401K
• Paid time off
• Annual Bonus Opportunity & much more!
• Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits!

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees