Massage Therapist

Wisconsin Athletic Club LLC•Wauwatosa, WI

1d•Onsite

About The Position

At WAC, Massage Therapists provide services to members and non-members to improve their wellbeing through stress reduction, pain relief, improved circulation, relaxation, and recovery. This role involves building a client base, managing client check-ins, processing payments, and handling rebookings and cancellations. It is a front-line position requiring strong interpersonal skills to connect with Team Members, club members, and guests, fostering relationships through aggressive hospitality and making a positive impact on people's lives.

Requirements

Must be licensed and registered by the state
Maintain good standing for state license
Maintain good standing for national certification
Maintain good standing for CPR

Responsibilities

Display a member first attitude by not only being raving fans of WAC, but also for creating raving fans
Be responsible for attracting and retaining members
Be visible and interact regularly with clients and prospective clients using smile, name and eye contact
Attend Massage meetings
Be responsible for working or finding subs for scheduled massages, informing Team Lead with changes
Maintain cleanliness of Massage area before, during and after sessions
Be available for communication with therapists and Team Lead
Respond to correspondence in one business day
Maintain SOAP notes for all clients via SOAP Vault
Follow all Massage department policies and procedures
Participate in 90-day review and ongoing Massage Therapist evaluations
Communicate to Team Lead all concerns, suggestions and complaints
Pursue ongoing personal and professional development and share what you learn with others
Be a team player – strive to help out wherever and whenever possible
Know the Safety Plan and Emergency Action Plan
Maintain Massage area safety and cleanliness
Own and immediately resolve Massage problems to ensure member and guest safety
Report all Massage issues and broken equipment to the GM, Manager-On-Duty or Maintenance team
Maintain good standing for state license, national certification and CPR
Follow HIPAA guidelines for privacy
Follow all insurance, liability and incident report procedures
Communicate the value, benefits and pricing information to current and prospective Massage clients
Accurately schedule Massages in the member relations management system to ensure correct payroll
Complete individual Massage payroll by due date and time
Achieve or exceed Massage goals
Do part to help exceed Aquatics goals – both individually and department-wide
Follow up regularly with clients to ensure Massage rebooking/retention
Share promotions with Massage clients, such as Buy 100, Get 20 events
Up-serve or recommend additional services of interest to our members
Assist in Massage programs and events
Utilize the Program Process when creating or evaluating Massage events
Sign up for upcoming programs, activities and events to increase overall WAC product knowledge
Participate in community organizations and positive social media to actively promote club
Welcome all new Massage clients and connect them further to other programs and events
Utilize the 5-foot rule – if you are within 5 feet of a member or guest, engage them with a WAC greeting
Follow up regularly with clients to ensure retention
Be personally committed to fitness by actively going through the retention program sessions