Massage Therapist

Grand View Lodge • Nisswa, MN

8h • Onsite

About The Position

Glacial Waters Spa at Grand View Lodge is seeking a talented and experienced Massage Therapist to provide exceptional therapeutic massage services, helping guests relax and address their specific needs. The role involves collaborating closely with guests to tailor services for a memorable experience. Cote Family Companies, a family-owned business with over 100 years of history, offers unique, transformative experiences across its resorts and camps, including accommodations, golf, spa, food & beverage, retail, equestrian, and conference/event opportunities. The company operates under the 'CoteCares' culture, which focuses on enriching lives within the community and fostering a positive work environment where associates feel respected, safe, empowered, appreciated, excited, included, and a sense of belonging. This position is crucial for operational excellence and offers a career path towards a supervisor level role for individuals demonstrating strategic development and enlarged performance scope, advocating the company's mission, values, and brand at the Spa level.

Requirements

• Availability to work weekends and holidays as needed to accommodate guest schedules and ensure exceptional service.
• Ability to multitask and manage various initiatives simultaneously.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Self-motivated and results-driven, with a focus on achieving business goals.
• Flexibility in work hours and the ability to meet deadlines.
• Capability to lift over 80 pounds occasionally and stand or walk for 4-5 hours at a time.
• High level of personal and professional integrity.
• High school diploma or GED.
• Two years of guest service experience.

Nice To Haves

• 1-2 years of guest service experience in a spa, hotel, or similar service-oriented environment.
• Strong product and service knowledge, including retail offerings.
• Excellent listening and communication skills.
• Leadership experience.
• Cash-handling experience.

Responsibilities

• Ensure compliance with state licensing requirements and maintain high standards of safety and cleanliness.
• Guarantee guest satisfaction by adhering to cleaning protocols set by the Resort and the State of Minnesota.
• Communicate maintenance needs to the Massage Spa Services Manager and Spa Director.
• Participate in team meetings and training sessions.
• Provide services with professionalism, prioritizing guests’ needs and exceeding their expectations.
• Follow established massage treatment protocols and assist in developing new services and product recommendations.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees