Massage Therepist

Otesaga Hotel.•Cooperstown, NY

55d•$45 - $60•Onsite

About The Position

The spa therapist position is responsible for performing spa services at Hawkeye Spa in the manner trained by Otesaga Resort Hotel. The therapist is an integral member of the team who creates memorable and authentic experiences for our guests.

Requirements

Possess a valid New York State massage license
Ability to work weekends & holidays as required
Strong knowledge of spa services
Sound knowledge of merchandising
Excellent organizations and time management skills
Knowledge of various allergy restrictions
Possess basic math and written skills and ability to operate PMS system
Maintain professional presentation (must adhere to company and department dress code)
Ability to upsell
Outstanding guest service skills
Ability to clearly communicate both verbally and in writing

Responsibilities

Provide guests with a thorough and knowledgeable professional massage
Perform services keeping guest satisfaction as priority
Proficient in all areas of massage therapy, including but not limited to anatomy, physiology, and body systems
Promote and sell retail products
Answer guests calls, make reservations and check guests in and out of the spa
Begin and end all treatments on time, adhering to bookings
Clean and sanitize work area as per departmental policies
Remove all soiled linen from massage room(s) and deposit in designated area
Operate all tools and equipment needed to perform services safely
Stock and organize massage room(s) with appropriate linens and supplies
Prepare material and supplies for daily operations
Clean equipment and common areas used after performing services
Participate in maintaining neatness of service waiting areas
Restock linens for use in the treatment rooms
Ensure the privacy of each guest