Massage Therapist

Woodmark Hotel•Kirkland, WA

14d•Onsite

About The Position

The Massage Therapist is responsible for administering body treatments and massages to guests. They will provide exceptional service to create an extraordinary guest experience and maintain the AAA Four Diamond standards. The Massage Therapist shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Woodmark Hotel & Still Spa Culture as well as promoting our hotel values of Honesty, Enthusiasm, Integrity, Accountability and Passion for Service.

Requirements

High school diploma or equivalent required
A Valid Washington massage therapy license required
Must be CPR certified
At least two years previous experience providing massage and body treatments in a similar setting preferred
At least one year customer service experience required
Must be a United States citizen or possess a valid work permit
Must be at least 18 years of age
Must have a natural ability to interact with others
Must be able to read, write and speak English
Must be able to accurately follow verbal and written instructions
Must possesses excellent communication skills
Must have excellent listening skills
Must be detailed-orientated
Must be able to work in a fast-paced environment
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to effectively interact with guests and team members; and resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Must be able to stand on feet throughout the shift, with intermittent periods of walking;
Must be able to frequently lift and carry up to 40 lbs at shoulder height;
Must be able to occasionally push/pull up to 50 lbs
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements constantly.
Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis;
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat);

Responsibilities

Provides prompt service with each appointment and performs services within the appropriate allotted time
Reports to work on time and according to posted schedule
Provides general resort information for guests
Provides consistent professional body treatments in accordance with spa protocols and accepted certification practices
Is flexible with schedules, supporting the needs of the spa help with Spa functions and parties
Properly cares for the equipment and uses proper amounts of product to assist with cost control
Has complete knowledge and understanding of all services and products while educating and training guests in these areas; maintains professional continuing education and on-going product knowledge
Upholds the standards of sanitation and sterilization as directed by law and Still Spa policies and procedures
Upsells other hotel services and amenities to guests
Performs prep work and properly cleans and restocks room as required
Communicates to management any and all occurrences involving staff or guests in the spa that require attention
Actively promotes the spa, treatments, services, clinics and retail as well as programs, promotions and/or discounts available
Handles guests questions and concerns professionally and courteously
Provides accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
Possesses the ability to work without direct supervision
Maintains a positive attitude and contributes toward a quality work environment
Regularly attends, participates in and supports training and staff meetings for the spa
Assists in all areas of spa operation as requested by management
Attends appropriate department, hotel and division meetings
Maintains an up to date working knowledge of all hotel amenities as well as any special events
Reports to work on time and according to posted schedule, maintains accurate time records
Maintains a professional appearance. Follows all Woodmark Hotel dress code standards
Remains alert, courteous and helpful to the guests and colleagues at all time
Performs other related duties as assigned

Benefits

Free on-property parking for all Team Members.
Daily Meal Credit - $6.00/day automatically added to your paycheck for each shift worked on-site for 5+ hours for all Team Members.
Public Transportation Reimbursement - $40.00/month reimbursement for use of public transportation if eligible.
Team Member appreciation events and recognition celebrations.
Coffee & Tea – Team Members enjoy daily complimentary drip coffee & tea.
Restaurant discounts – Team Members enjoy a 30% discount at The Woodmark Hotel & Still Spa’s restaurant, Carillon Kitchen.
Spa discounts – Team members enjoy a 30% discount at The Woodmark Hotel & Still Spa on all spa services and retail products at Still Spa.
Holiday Bonus Pay
Hotel Room night discounts for Team Members and their Friends & Family.
Carillon Point property discounts at restaurants and businesses.
LifeMart discount program through ADP.
401(k) Plan after 1-year of employment with employer contribution.
Team Member Assistance Program – Free & confidential counseling program