Massage Therapist

Marriott•Kapalua, HI

13h•Onsite

About The Position

The Massage Therapist provides a range of massage and body treatments to guests, including services using props, products, scrubs, wraps, and hydrotherapy. A key aspect of the role involves assessing guest needs and checking for contraindications like allergies, high blood pressure, or pregnancy before commencing any service. The therapist is expected to stay current with industry techniques and modalities. Beyond direct treatment, responsibilities include escorting guests, preparing and maintaining the treatment room and workstation, ensuring guest comfort and safety, and promoting spa/salon services and retail offerings. The role also involves maintaining cleanliness, sterilizing tools, managing time schedules, and adhering to company policies regarding guest conduct and safety. The therapist is expected to maintain professional appearance, confidentiality, and positive working relationships with colleagues, while also being able to perform physical tasks required for the job. The position is part of St. Regis Hotels & Resorts, a luxury brand under Marriott International, which emphasizes bespoke and anticipatory service.

Requirements

State or Regional Massage License

Nice To Haves

Technical, Trade, or Vocational School Degree.
At least 1 year of related work experience.

Responsibilities

Provide massage services to guests using props and/or products.
Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.
Keep up to date with current techniques and modalities related to their field of work.
Escort guests to and from treatment rooms.
Arrange workstation, treatment room, and/or drapes.
Frequently check with guest to promote comfort, safety and security throughout service.
Promote and sell spa/salon services including retail offerings related to the Spa.
Clean, maintain, and sterilize tools.
Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift.
Monitor and stick to time schedule throughout the day.
Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.
Maintain current skills and licensure in service area as per regional requirements.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others.
Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Perform other reasonable job duties as requested by Supervisors.