Massage Therapist - Lakeway Resort and Spa

Remington Hotels•Austin, TX

15d

About The Position

The Massage Therapist is responsible for executing the guest experience to the fullest extent,ensuring all contact and communication with guests and residents is fluid and leaves themfeeling they have received exceptional customer service.

Requirements

1-2 years of professional experience preferred, but minimum 6 months required
Current and up to date state licensing required
Proficiency in multiple modalities (e.g. Swedish, Deep tissue, Hot Stone, etc.)
High work ethic, self-initiative, independent judgment
Proven customer service and problem-solving experience
Regular attendance
May be required to work varying schedules to reflect the business needs of the property
Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
Stand, sit and walk for varying lengths of time, often long periods of time
Bend, stoop, squat and stretch
Lift approximately forty (40) pounds
Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
Know and be able to administer first aid

Responsibilities

Greet guests/residents at the Spa Front Desk or in the Relaxation Room.
Escort guest to their room(s), including the locker room(s). Show them key features ofthe room and articulately describe the service.
Provide all services to the highest standard and keep SOAP notes on file for each guest.
Resolve guest/resident problems and issues following proper conduct standards.
At all times, demonstrate the highest level of professionalism in dealing with guests,staff and managers.
Keep work area clean of all clutter while maintaining professional appearance andstandards.
Participate in further learning activities up to and including product knowledge.
Maintain up to date knowledge of hotel services, products and procedures.
Focus on working in a safe manner and create a safe working environment at all times.
Perform other duties as assigned.