Massage Therapist Trainer

PrairieBand Casino & Resort•Mayetta, KS

39d

About The Position

The Massage Therapist Trainer is responsible for providing massages and other body treatments to guests of our facility, ensuring exceptional guest experiences.

Requirements

High School Diploma or GED.
Appropriate licensure preferred.
Must be able to build rapport with guest.
Ability to explain various treatments/services to guests.
Excellent customer service skills and work ethic.
Efficient, well organized, and able to handle a variety of duties simultaneously.
Energetic, enthusiastic, and motivational.
Professional manner, discretion, and appearance.
Good verbal and written skills.
Strong team player.
A comfort level with product recommendation.
Availability when needed: This could include nights, weekends, and holidays.
Ability to stand for long periods.
Able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly to move objects.
The Team Member may occasionally lift and/or move up to 25 pounds.
This position requires the following abilities: balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
The Team Member will be required to operate the following tools: massage oils and lotions, hot stones, hot cabbies, hand towels, eye masks, body treatment products, hot packs, mud, salts, paraffin heaters, and disinfectants.
Work conditions include exposure to odors, fumes, and vibrations.

Responsibilities

Ensures the quality guest service standards for guests
Trains Massage Therapists who are new to Massage Therapy
Performs massage and body services that meet the established guidelines for the type of service offering and that fulfill guest expectations.
Performs all treatments on services menu
Assesses contraindications of guest that may prevent service from taking place.
Meets the needs of the guest at all times throughout the service.
Understands and uses universal precautions when providing services.
Cleans and disinfects all equipment daily.
Maintains the highest level of product knowledge and has complete knowledge of all spa service presently offered. Understands the ingredients in products and can explain their benefits to guests. Answers guests' questions in a knowledgeable and professional manner.
Recommends products for home use.
Suggests to guests other beneficial treatments offered in the spa.
Begins and ends all treatments on time.
Works assigned schedule and arrives and departs from their shift on time.
Ensures that work areas are clean and set according to procedures.
Informs Spa Manager or other management personnel about product needs.
Creates and maintains client cards and treatment notes, when appropriate.
Completes all assigned side work.
Attends all scheduled meetings.
Attends scheduled professional trainings.
Reports any incidents or accidents to a member of the management team.
Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
Ensure compliance with health, safety, and hygiene regulations.
Other duties as assigned