Massage Therapist Shift Lead

Massage Heights Franchising•Kingston, NY

34d•Onsite

About The Position

Our brand purpose is to Elevate the Lives of the People we Touch. At Massage Heights, we believe in the healing power of touch. We believe the work of massage therapists and estheticians truly does change the world one fantastic body at a time. Massage Therapist Shift Lead (Nights and Weekends) Massage Heights, Kingston, NY JOB SUMMARY Work as a team and love\care as a family. This is the environment that we at Massage Heights strive to provide for every one of our Team Members. At Massage Heights, you will be able to apply your care for people while educating our Guests with an emphasis on the benefits of massage and skin therapy. Our entire team, everyone works with their hearts and their hands to elevate the lives of our Guests. Our doors are open to passionately dedicated people who want to become a vital part of the Massage Heights Body & Face team.

Requirements

Minimum 2 years of management\lead experience
Highly motivated team-player with excellent interpersonal and communication skills
Strong leadership and excellent organizational skills
People oriented with strong customer service and public relations skills
Proven track record in achieving sales and service goals
Working knowledge of computers and standard software
Available to work varied hours/weekends, evenings, holidays etc.
Comply with local and state licensing laws and regulations
Carry personal liability insurance
Hold current New York state license to practice massage therapy
Be guest service oriented and able to communicate effectively with guests
Capable of at least deep tissue, Swedish and maternity massage modalities
Be a team player
Believe in regular massage therapy as part of a healthy lifestyle
Pass background check

Nice To Haves

Experience in training, coaching, and conflict resolution a plus

Responsibilities

Create a positive Team environment. The Massage Therapist Shift Lead roles and responsibilities include those of the Therapists.
Directly supervise and be accountable for all aspects of Back End Operations. Includes ongoing Operations and Management
Address and resolve all customer and team member concerns promptly
Create an environment that is passionate about providing guest service.
Lead by example: achieve personal as well as team goals.
Manages the recruiting, interviewing and hiring of Massage Therapists aligned with the Lead Massage Therapist.
Develop and Manage Massage Therapist job postings. Screen, interview and assist with hiring MT's. Assess the ongoing need for appropriate MT positions required. Continually develop a pipeline of therapists' right out of school.
Develop Relationships with local MT schools. Represent at Job Fairs and nurture relationships. The goal is to develop a pipeline of Therapists right out of school.
Coach Team Members to achieve peak performance.
Support Massage Therapists with Bi-monthly team meetings to review retreat focus, areas of growth. These meetings should be fun and energizing with the outcome to create an energized and engaged team.
Support MT Onboarding. This includes setting up system access and updates.
Perform training for new employees.
Assess and perform training for all MT's, including Massage Heights corporate policies and procedures. This effort needs to be performed ongoing where any gaps may exist or to create consistency and sustainability in the retreat.
Train therapists on existing and upcoming Elevations. This could be built into Monthly Meetings.
Implement creative skill training ideas.