About The Position

Consistently recognized as a Top National and Colorado Workplace, Breckenridge Grand Vacations builds, markets, and operates luxurious resort properties. Soothe Spa department seeks a Massage Therapist! This position provides professional high quality massages and body treatments to guests of the Soothe Spa. The application window closes on January 31st. In 2018, based on anonymous employee feedback, the Denver Post named BGV the top large workplace in Colorado. In 2020, we were again ranked in the top five. In 2023 and 2024, USA Today recognized BGV as a national top workplace! We also received 2024 Top Workplaces Culture Excellence recognition in Compensation & Benefits, Purpose & Values, Leadership, Professional Development, Innovation, and Employee Well-Being and Appreciation. BGV is all about Sharing Smiles, including putting smiles on the faces of our employees! Learn more about BGV, including our four-decade history of success, here BreckenridgeGrandVacations.com. The salary offered to the successful candidate will be based on job-related education, training, and experience. The salary offer will not be based on a candidate's salary history, and BGV will not seek information about an applicant's salary history or age. This position also includes BGV's Total Compensation package.

Requirements

  • Must have a Certificate of Completion in Massage Therapy from an accredited Massage Therapy School in the US.
  • Must have an active Massage Therapist License issued by the State of Colorado Department of Regulatory Agencies (DORA), Division of Professions and Occupations.
  • Six months to one year upscale spa experience preferred.

Nice To Haves

  • Maintain expert knowledge and understanding of all spa products and services applicable to the position.
  • Demonstrate strong listening skills and possess the ability to receive all types of customer feedback.
  • Provide exceptional customer service and anticipate needs.
  • Be empowered to make GRAND vacations.
  • Take initiative and perform tasks without being asked.
  • Pay attention to detail and demonstrate accuracy and thoroughness.
  • Give and receive feedback and ask for clarification when necessary.
  • Treat people with respect and consideration.
  • Approach others in a tactful manner.
  • Remain calm and empathetic in situations that can be challenging with spa guests.
  • Support the team's effort to succeed by giving and welcoming feedback, building morale and contributing to a positive team spirit.
  • Stay informed on the company, home department, ski resort and town developments and communicate to others when necessary.
  • Strive to build knowledge and skills, sharing expertise with others.
  • Use equipment and materials properly.
  • Observe safety procedures and report potentially unsafe conditions.

Responsibilities

  • Complete consultations with spa guests to determine massage and body treatment needs.
  • Promote the spa treatments, services, sessions and retail items as well as programs, promotions and/or discounts available.
  • Discuss, recommend and sell spa products to spa guests.
  • Provide consistent professional massages and body treatments in accordance with Refresh Spa protocols and accepted certification practices.
  • Sanitize work station after every spa guest, stock assigned workspace and participate in general office and spa cleaning.
  • Complete administrative duties such as recording spa guest names, dates, services performed and massage and body treatment preferences.
  • Ensure that used linens and trash are bagged and placed in appropriate areas.
  • Uphold Hospitality Standards, Company Culture and Department Core Standards and observe Company policies and procedures.
  • Be the 'End of the Line' and resolve every situation inherited, not passing it along, whenever possible.
  • Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the guest or owner deems appropriate.
  • Maintain a positive working relationship with all contacts, always being helpful and courteous.
  • Wear proper uniform and name badge and adhere to Company appearance standards at all times.
  • Attend and participate in company-wide training sessions and department staff meetings.

Benefits

  • Group life insurance
  • Health, vision, and dental insurance plans
  • Retirement plan
  • Twice yearly bonus
  • Employee recruiting bonus
  • Tuition reimbursement program
  • Professional development
  • Employee Wellness programs to support physical and mental health
  • Sustainability programs to support the health of the planet
  • BGV's unique FUN benefits include programs for ski/rec center passes and ski medallions, lodging and purchase discounts, outdoor gear discounts, access to BGV's Ball Arena suite in Denver for concerts and events, Rockies, Avalanche, Nuggets and Rapids tickets, access to local events, employee outings, team sports, discounted vacations through Interval International, and the legendary BGV Holiday Party!

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What This Job Offers

Industry

Accommodation

Education Level

No Education Listed

Number of Employees

101-250 employees

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