The Massage Therapist is responsible for guest satisfaction in the spa by performing services to the best of their ability and maintaining Four Seasons standards throughout all procedures. Prepare, clean and restock treatment rooms before and after services are performed. Handle any guest inconvenience or complaint swiftly, with a smile and to the satisfaction of the guest, informing management of the situation and how you resolved it. The ability to perform other tasks or projects as assigned by hotel management and staff. Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Work harmoniously and professionally with co-workers and supervisors.