Massage Therapist-FT/PT/On-Call (Citywide LV)

Caesars Entertainment • Las Vegas, NV

275d

About The Position

WE ARE CAESARS At Caesars Entertainment all Team Members are expected to uphold our Mission, Vision & Values. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” This posting is for various openings across our 8 properties citywide. Full-time, part-time or on-call may be available. Must be 21 years of age or older. NV Massage Therapist license required. JOB SUMMARY The Massage Therapist is responsible for delivering a range of professional spa and wellness treatments as per their expertise and qualifications. The role requires an expert knowledge of spa therapies and exceptional luxurious five-star guest service skills. The Massage Therapist will ensure that treatments are administered in a safe, relaxing, and professional manner, while maintaining the cleanliness and organization of the spa environment.

Requirements

• Must be 21 years of age or older.
• High school diploma or equivalent.
• Nationally Certified as a Massage Therapist.
• Must hold and maintain active Massage Therapist license in the state of Nevada.
• Minimum 4 years of experience as a Massage Therapist.
• Minimum 1 year of experience in luxury hotel spa.
• Additional certifications in specialized treatments (e.g. Reiki, Lomi Lomi Massage, TCM, Acupressure, Reflexology, Lymphatic drainage, Aromatherapy, hot stone massage) are a plus.
• Must be detail oriented, friendly, outgoing and have excellent communication skills.
• Proficient in English for writing, reading and conversational purposes.
• Basic computer skills are required.
• Must have a passion for Spa and Wellness industry.

Responsibilities

• Provide a variety of spa treatments, including but not limited to massages, body scrubs, wraps, and other therapeutic or wellness services in spa or in guest room.
• Customize treatments to suit individual guest needs, preferences, and any specific requests or contraindications.
• Follow treatment protocols and techniques as per the spa's standards to ensure consistency and quality.
• Maintain thorough knowledge of all services, treatments, products, and promotions to recommend appropriate services to guests.
• Ensure the comfort, safety, and relaxation of guests throughout their treatment.
• Greet guests warmly upon arrival and create a welcoming and relaxing atmosphere.
• Conduct pre-treatment consultations with guests to understand their needs, preferences, and any special concerns regarding health conditions or allergies.
• Provide recommendations for home-care products to enhance treatment benefits and offer advice on skincare and wellness.
• Communicate with guests during treatments to ensure their comfort and satisfaction, adjusting pressure or techniques as necessary.
• Respond to guest feedback promptly and professionally, ensuring a positive and memorable experience.
• Ensure a high standard of hygiene and cleanliness in treatment rooms, including the sanitization of tools, equipment, and linens after each use.
• Adhere to health and safety guidelines and industry best practices during all treatments, including proper handling and use of spa equipment and expiry dates on products.
• Stay up to date on the spa's product offerings, including skincare, massage oils, and wellness products.
• Actively recommend spa products to guests, providing information on their benefits and usage to enhance post-treatment care.
• Ensure treatment rooms are clean, organized, and well-stocked with all necessary supplies and equipment.
• Report any equipment or supply shortages to the Lead or Spa Manager for timely replenishment.
• Work effectively with other spa team members, including receptionists, supervisors, and management, to ensure smooth operations and a cohesive team environment.
• Communicate clearly with team members to ensure that guest preferences, allergies, or special needs are shared and respected during treatment.
• Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
• Initiate and engage in conversations in a professional and friendly manner.
• Adhere and maintain treatment room and equipment cleanliness and hygiene standards as set out by Spa Management.
• Attend all mandatory trainings scheduled as per training calendar.
• Attend all mandatory meetings, town halls and briefings as set out by the department or hotel.
• Complete all services listed on the service menu to the highest standards and follow a five-star luxury sequence of service.
• Use equipment and products provided by the Spa department and treat all items with value and respect.
• Complete billing and POS in a professional and transparent manner.
• Adhere to all treatment and operational SOP's including balancing books, enhancement upselling, product usage, measuring and use and tips policies.
• Handle guest requests or questions with the utmost professionalism.
• Follow all grooming and uniform standards as set out by the Spa department.
• Report any guest treatment incidents, for example: allergic reactions, bruising or general health issues.
• Report any hazards, damaged or broken equipment to Lead provider.
• Support the operations with flexible scheduling and flexible room allocation.

What This Job Offers

• Job Type: Part-time
• Industry: Accommodation
• Education Level: High school or GED