Massage Therapist-FT/PT/On-Call (Citywide LV)

Caesars EntertainmentLas Vegas, NV
275d

About The Position

WE ARE CAESARS At Caesars Entertainment all Team Members are expected to uphold our Mission, Vision & Values. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” This posting is for various openings across our 8 properties citywide. Full-time, part-time or on-call may be available. Must be 21 years of age or older. NV Massage Therapist license required. JOB SUMMARY The Massage Therapist is responsible for delivering a range of professional spa and wellness treatments as per their expertise and qualifications. The role requires an expert knowledge of spa therapies and exceptional luxurious five-star guest service skills. The Massage Therapist will ensure that treatments are administered in a safe, relaxing, and professional manner, while maintaining the cleanliness and organization of the spa environment.

Requirements

  • Must be 21 years of age or older.
  • High school diploma or equivalent.
  • Nationally Certified as a Massage Therapist.
  • Must hold and maintain active Massage Therapist license in the state of Nevada.
  • Minimum 4 years of experience as a Massage Therapist.
  • Minimum 1 year of experience in luxury hotel spa.
  • Additional certifications in specialized treatments (e.g. Reiki, Lomi Lomi Massage, TCM, Acupressure, Reflexology, Lymphatic drainage, Aromatherapy, hot stone massage) are a plus.
  • Must be detail oriented, friendly, outgoing and have excellent communication skills.
  • Proficient in English for writing, reading and conversational purposes.
  • Basic computer skills are required.
  • Must have a passion for Spa and Wellness industry.

Responsibilities

  • Provide a variety of spa treatments, including but not limited to massages, body scrubs, wraps, and other therapeutic or wellness services in spa or in guest room.
  • Customize treatments to suit individual guest needs, preferences, and any specific requests or contraindications.
  • Follow treatment protocols and techniques as per the spa's standards to ensure consistency and quality.
  • Maintain thorough knowledge of all services, treatments, products, and promotions to recommend appropriate services to guests.
  • Ensure the comfort, safety, and relaxation of guests throughout their treatment.
  • Greet guests warmly upon arrival and create a welcoming and relaxing atmosphere.
  • Conduct pre-treatment consultations with guests to understand their needs, preferences, and any special concerns regarding health conditions or allergies.
  • Provide recommendations for home-care products to enhance treatment benefits and offer advice on skincare and wellness.
  • Communicate with guests during treatments to ensure their comfort and satisfaction, adjusting pressure or techniques as necessary.
  • Respond to guest feedback promptly and professionally, ensuring a positive and memorable experience.
  • Ensure a high standard of hygiene and cleanliness in treatment rooms, including the sanitization of tools, equipment, and linens after each use.
  • Adhere to health and safety guidelines and industry best practices during all treatments, including proper handling and use of spa equipment and expiry dates on products.
  • Stay up to date on the spa's product offerings, including skincare, massage oils, and wellness products.
  • Actively recommend spa products to guests, providing information on their benefits and usage to enhance post-treatment care.
  • Ensure treatment rooms are clean, organized, and well-stocked with all necessary supplies and equipment.
  • Report any equipment or supply shortages to the Lead or Spa Manager for timely replenishment.
  • Work effectively with other spa team members, including receptionists, supervisors, and management, to ensure smooth operations and a cohesive team environment.
  • Communicate clearly with team members to ensure that guest preferences, allergies, or special needs are shared and respected during treatment.
  • Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
  • Initiate and engage in conversations in a professional and friendly manner.
  • Adhere and maintain treatment room and equipment cleanliness and hygiene standards as set out by Spa Management.
  • Attend all mandatory trainings scheduled as per training calendar.
  • Attend all mandatory meetings, town halls and briefings as set out by the department or hotel.
  • Complete all services listed on the service menu to the highest standards and follow a five-star luxury sequence of service.
  • Use equipment and products provided by the Spa department and treat all items with value and respect.
  • Complete billing and POS in a professional and transparent manner.
  • Adhere to all treatment and operational SOP's including balancing books, enhancement upselling, product usage, measuring and use and tips policies.
  • Handle guest requests or questions with the utmost professionalism.
  • Follow all grooming and uniform standards as set out by the Spa department.
  • Report any guest treatment incidents, for example: allergic reactions, bruising or general health issues.
  • Report any hazards, damaged or broken equipment to Lead provider.
  • Support the operations with flexible scheduling and flexible room allocation.
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