Marlin Bar Assistant Manager

Tommy Bahama

71d

About The Position

The Marlin Bar is a relaxed refuge, where our guest can unwind with a cocktail, light fare, and simultaneously enjoy some retail therapy. Our Assistant Manager will take responsibility for both the store and food and beverage with the purpose of providing the ultimate guest experience. This role will be responsible for supporting the GM and assisting with all management functions, including leading by example through motivation, support, and communication.

Requirements

• College Degree in Business or related field is preferred.
• Must be 18 years of age or older.
• 4+ years retail or restaurant experience.
• Generally, 2+ years management/supervision of team(s).
• Exposure to hospitality and guest service concepts and practices.
• Exposure to Visual presentation (Retail and Food and Beverage) concepts and practices.
• Computer skills (Microsoft Office).

Responsibilities

• Build strong sales and service relationships with guests through inspiring and motivating the team into action.
• Set the tone, pace, and consistently role model key sales and service behaviors with every team member creating an optimal guest experience.
• Cultivate an environment of open, authentic dialog throughout the location as well as with regional and home office partners.
• Create a learning and nurturing environment for all team members that promotes a one team environment with sales and service at the forefront of every decision.
• Partner with the GM to develop and implement strategies to hire, and develop team members who are able to service the guest who is shopping and/or enjoying food and beverage.
• Manage effective onboarding of new team members as they orient to a unique environment where our guest seamlessly moves between retail and food and beverage.
• Set clear performance expectations, train on all product offerings (retail and food and beverage), coach, and give constructive performance feedback on a consistent basis.
• Facilitate implementation of company learning/training programs, follow-up and monitor performance to ensure transfer of learned skills on-the-job.
• Assist employees with career development strategies to improve employee retention and to build bench strength.
• Support the direction of the brand through merchandise assortments and menu options and promote product knowledge as a tool to enhance employee productivity, sales, and service levels.
• Be an outstanding ambassador of the brand by personally representing the season’s trends and key items for the business both retail and food and beverage.
• Identify and implement strategies to improve productivity and cross selling opportunities.
• Manage upkeep of physical location and promptly communicate with the Corporate Facilities Team by utilizing internal tools to respond to maintenance and repair needs.
• Work with GM to analyze the business to provide specific weekly trends, assortment needs, and provide guest feedback to merchant and food and beverage teams.
• Collaborate with Visual and F&B teams to enhance product presentation.
• Drive profitability and promote an entrepreneurial spirit in all aspects of the location operations while remaining brand appropriate.
• Develop/streamline operational processes to maximize return.
• Assist in leading and directing the merchandising process in conjunction with the floor merchandiser and food & beverage.
• Understand each role and be willing to roll up your sleeves and help where help is needed.
• Manage expenses ensuring budgetary compliance.
• Participate in business financial planning as requested.
• Achieve sales plan through efficient planning, execution, and business analysis.
• Ensure consistent execution of Company policies and procedures.
• Manage daily payroll hours to budgeted payroll percentage.
• Proactively manage all aspects of loss prevention to ensure the protection of company assets including cash, merchandise, and company property.
• Incorporate and administer applicable safety programs for the employees, and guests.
• Perform other duties as required and that may occasionally be necessary to support the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees