Fanatics Markets Relationship Executive
About The Position
This is a high-ownership, customer-facing role responsible for personally acquiring, onboarding, and growing high-priority customers on Fanatics Markets. You will act as both the first point of contact and the long-term relationship owner for your customers. This role blends outbound acquisition, white-glove onboarding, and ongoing relationship management. You are the human face of Fanatics Markets for a portfolio of our most valuable users. This is not a desk-only role. Success requires hustle, persistence, excellent communication, and comfort with high-volume 1:1 outreach - primarily via text and messaging - especially around live events.
Requirements
- 4 plus years of experience in sales, customer acquisition, hospitality, relationship management, or customer success roles with direct performance accountability
- Proven ability to build relationships quickly and influence customer behavior through direct communication
- Comfort with high-volume outbound outreach and frequent customer interaction
- Strong written and verbal communication skills, especially in informal, 1:1 settings
- Highly organized, reliable, and accountable - you follow through
- Ability to thrive in fast-paced, evolving environments with minimal structure
Responsibilities
- Customer Acquisition & Growth
- Proactively source and acquire high-priority customers through direct outreach to known leads, referrals, and targeted campaigns
- Comfortable with persistent, high-frequency outreach and being evaluated on results, not activity
- Engage in high-volume outbound communication (text, phone, messaging platforms) on a daily basis
- Build trust quickly and convert interested prospects into active, engaged customers
- Onboarding & Customer Advocacy
- Personally onboard new customers, ensuring they understand how Fanatics Markets works and how to get value from the platform
- Educate customers on market mechanics, event opportunities, and platform features
- Act as a dedicated resource for your customer portfolio, maintaining frequent, personalized communication - liaising with operations teams across payments, customer support, and other functions
- Engagement & Retention
- Drive ongoing engagement and handle by reaching out at the right moments - before, during, and after major events
- Reactivate dormant customers and deepen relationships with existing highest-priority users
- Anticipate customer needs and proactively solve problems to deliver a premium experience
- Representation & Feedback
- Represent Fanatics Markets professionally in customer conversations, events, and industry interactions
- Serve as a feedback loop between customers and internal teams, sharing insights on product gaps, friction points, and opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
