Markets Operations AI Transformation & PMO Lead - Executive Director

JPMorgan Chase & Co.•Jersey City, NJ

20h

About The Position

Join us to re-imagine Markets Operations with advanced AI and intelligent automation. You’ll work at the intersection of Operations, Applied AI, Technology, and Transformation to convert complex front-to-back challenges into scalable, data-driven solutions that unlock efficiency, resilience, and measurable impact for our clients and our business. As an AI Transformation & PMO Lead - Executive Director, you will lead multi-pillar transformation initiatives end to end—shaping the vision, setting measurable objectives, and ensuring disciplined execution. Your leadership will embed data, risk, and control rigor to deliver sustainable results at scale. Be part of a team that values innovation, transparency, and continuous improvement. As the AI Transformation & PMO Lead – Executive Director, you will oversee the end-to-end re-imagining of Markets Operations using advanced AI and automation. You will translate operational pain points into scalable AI solutions, define value hypotheses, and set measurable success metrics. Your responsibilities include driving data strategy, managing program governance, and ensuring compliance with regulatory, risk, and control requirements. You will facilitate cross-functional coordination, optimize operating models, and institutionalize best practices for sustainable scale. Your leadership will cultivate a culture of data-driven decision-making and continuous improvement.

Requirements

Proven track record in product or transformation leadership within financial services, preferably with experience of Operations.
Deep understanding of front-to-back Markets Operations processes, including trade lifecycle, risk management, regulatory requirements, and operational workflows and the associated risks and controls.
Expertise in AI, automation, and digital transformation in operational environments.
Strong experience in managing large-scale, complex programs with multiple stakeholders and competing priorities.
Expertise in PMO best practices, governance, and reporting frameworks.
Exceptional leadership, communication, and stakeholder management skills.
Ability to operate at both strategic and tactical levels, driving vision while ensuring execution.
Program & Project Management skills.
Bachelor’s degree.

Responsibilities

Lead the end-to-end re-imagining of Markets Operations using advanced AI and automation, grounded in front-to-back process expertise.
Translate operational pain points into scalable AI solutions; define problem statements, value hypotheses, and measurable success metrics.
Partner closely with Operations, Applied AI, Technology, and Transformation to co-design data-driven solutions and ensure aligned execution.
Drive data strategy for initiatives: define data requirements, partner on data sourcing/quality, and embed analytics for monitoring and value tracking.
Own the delivery lifecycle from discovery and prioritization through MVP, scaling, change management, and benefits realization.
Establish and run strong program governance across multi-pillar portfolios; manage RAID logs, dependencies, and decision forums.
Oversee PMO reporting: produce timely, accurate, insight-led dashboards and narratives on status, risks, issues, and outcomes for senior stakeholders.
Ensure compliance with regulatory, risk, and control requirements; integrate operational resiliency and audit readiness into design and execution.
Facilitate cross-functional coordination, workshops, and intake/prioritization routines to maintain momentum and resolve blockers.
Optimize operating models and processes post-implementation; institutionalize learnings, playbooks, and controls for sustainable scale.
Coach and support program teams; cultivate a culture of data-driven decision-making, transparency, and continuous improvement.