Marketplace Support Program Manager

Turo • AZ

109d • $82,000 - $102,000

About The Position

In this role, you’ll focus on driving program execution, assisting in the development of scalable support processes, and acting as a subject matter expert across teams. You’ll support performance targets, collaborate with multiple teams, and ensure project deliverables are achieved to create a unified support experience.

Requirements

• BA/BS degree or equivalent experience.
• 2+ years of progressive experience, or 5+ years total within complex, customer-focused organizations.
• Experience managing programs in fast-paced, matrixed environments.
• Exposure to customer journey design, support processes, and operational performance measurement.
• Strong analytical, communication, and problem-solving skills.

Nice To Haves

• Experience in overseeing complex escalation workflows.
• Leveraging social media expertise to identify trends, resolve issues, and collaborate with cross-functional teams to enhance platform safety.

Responsibilities

• Manage and deliver key projects that contribute to the overall support strategy.
• Provide data-driven insights to ensure Customer Support priorities are represented effectively within cross-functional discussions.
• Work with vendor and internal partners to build alignment, engagement, and execution around Turo’s mission.
• Assist in designing and refining customer support processes that deliver scalable, seamless customer experiences.
• Act as a subject matter expert and liaison between Customer Support and Global Operations to align on shared goals, product dependencies, and timelines.
• Support the development of a compelling customer support vision by applying knowledge of support best practices and operational insights.

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees.
• Employer-paid medical, dental, and vision insurance (Country specific).
• Retirement employer match.
• Learning & Development stipend to invest in your professional development.
• Turo host matching program.
• Turo travel credit.
• Cell phone and internet stipend.
• Paid time off to relax and recharge.
• Paid holidays, volunteer time off, and parental leave.
• In-office lunch, office snacks, and fun activities for those in the office full-time or hybrid.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees