Marketplace Onboarding Specialist

Ulta Beauty • Bolingbrook, IL

216d • $57,300 - $75,800

About The Position

The Marketplace Onboarding Specialist is responsible for facilitating a strong end to end experience through onboarding new sellers onto the Marketplace platform. This role involves working closely with Mirakl (3rd Party integrator) to successfully launch new sellers on the marketplace platform, assisting new sellers with account setup, providing support for any issues they encounter, and educating them on best practices to ensure their success. The specialist will conduct seller surveys to identify and prioritize potential marketplace sellers, collaborate with merchants to secure seller agreements to expand the marketplace program, and contribute to on-site onboarding kick-off meetings for all new marketplace sellers. Additionally, the role includes working with category managers and marketplace sellers on item forecasting, maintaining all policies, guidelines, procedures, and onboarding documentation to reflect current and future business requirements, and gathering feedback from sellers to continuously improve the onboarding experience.

Requirements

• Bachelor's degree preferred or equivalent experience.
• Demonstrated organizational skills with the ability to manage multiple projects and maintain strict deadlines.
• Strong analytical skills.
• Ability to work in a fast-paced, dynamic environment.
• E-commerce, Merchandising, or Customer Service experience is a plus.
• Direct-to-Consumer experience.
• Effective verbal and written communication skills.
• Ability to work as part of a team and interact effectively with others.

Responsibilities

• Work closely with Mirakl (3rd Party integrator) to successfully launch new sellers on the marketplace platform.
• Assist new sellers with account setup, providing support for any issues they encounter, and educating them on best practices to ensure their success.
• Conduct seller surveys to identify and prioritize potential marketplace sellers.
• Collaborate with merchants to secure seller agreements to expand the marketplace program.
• Contribute to on-site onboarding kick-off meetings for all new marketplace sellers.
• Work with category managers and marketplace sellers on item forecasting.
• Maintain all policies, guidelines, procedures, and onboarding documentation to reflect current and future business requirements.
• Work with sellers to gather feedback to continuously improve the onboarding experience.

Benefits

• Paid time off for full-time positions.
• Health, dental, vision, life, and disability benefits for full-time positions.
• Dental, vision, life, and disability benefits for part-time positions.

What This Job Offers

• Job Type: Full-time
• Industry: Health and Personal Care Retailers
• Education Level: Bachelor's degree