Marketing Support Associate

S&P Global • New York, NY

398d • $48,508 - $48,508

About The Position

The Marketing Support Associate role within the Predictive Marketing team at S&P Global is designed for individuals who excel in problem-solving and administrative support. This hybrid position involves managing marketing-related inquiries, ensuring quality standards in creative content, and collaborating across departments to enhance campaign success. The role offers opportunities for growth into editorial or content-focused positions as skills develop.

Requirements

• Exceptional verbal and written communication skills.
• Detail-oriented with strong problem-solving abilities.
• Professionalism under pressure and ability to meet tight deadlines.
• Proficiency in Microsoft Word, Excel, Outlook, and Adobe Acrobat.
• Flexibility to work varied hours (very rare evenings and weekends).

Nice To Haves

• Experience with complex variable data and legal text proofreading.
• Knowledge of style guides such as Merriam-Webster's, Chicago Manual of Style, or AP Style.
• Experience with Zendesk, Slack, Confluence, Air table, and Salesforce is advantageous.
• Interest in the automotive industry.

Responsibilities

• Efficiently manage the Predictive Marketing ticket queue, resolving inquiries with urgency and professionalism.
• Monitor and respond to the Marketing Support Slack channel, providing guidance and follow-up as needed.
• Assign specific inquiries to team members, providing necessary context and support.
• Maintain and update marketing content in the company knowledge base, including FAQs and training materials.
• Create and review campaign mock-ups for various stakeholders, ensuring detail and consistency.
• Coordinate with the offshore email-monitoring team to address dealership and sales team queries.
• Maintain and communicate marketing schedules and timelines.
• Monthly review of dealership-specific copy for brand compliance and accuracy.
• Proofread direct-mail and email campaigns, ensuring corrections are implemented.
• Collaborate with Marketing Managers, Designers, and Developers on documenting and implementing template updates.
• Support Marketing Managers and Editorial team with campaign editing and content maintenance.
• Proofread legal disclaimers for accuracy.

Benefits

• Health care coverage designed for the mind and body.
• Generous time off helps keep you energized for your time on.
• Access to a wealth of resources to grow your career and learn valuable new skills.
• Secure your financial future through competitive pay, retirement planning, and financial wellness programs.
• Best-in-class benefits for families.
• Retail discounts and referral incentive awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees