Noah's Ark - Marketing & Sales Assistant - Seasonal

Herschend • Wisconsin Dells, WI

1d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Marketing & Sales Assistants’s primary function is to work cooperatively with the Director of Marketing to develop and execute the park’s sales and marketing strategies and tactics. This position will develop a broad understanding of marketing and communication practices that maximize attendance, revenue, and guest experience. This position is also responsible for assisting Sales & Marketing leadership with a variety of marketing duties as they relate to Noah’s Ark. This position is available for internship credit. We are currently looking for a: Noah's Ark - Marketing & Sales Assistant - Seasonal Roles & Responsibilities:

Requirements

• Must be at least 18 years of age to comply with Wisconsin Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Ability to directly engage with customers and other web media resources
• Ability to write content in a clear, concise and professional manner
• Must be comfortable speaking in front of large groups
• Must possess technical knowledge of HTML and web publishing. Previous knowledge of SEO and web traffic metrics.
• Ability to learn and use Salesforce CRM
• Must be proficient in Microsoft Excel, Word, and Power Point.
• Must possess strong attention to detail and problem-solving abilities
• Ability to use office technology and equipment, such as PC, software, copier, and telephone
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Ability to remain seated for extended periods of time, while using a computer
• Ability to stand, walk, and remain on feet for long periods of time throughout the day
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more

Nice To Haves

• Currently majoring in (or graduated with) with a Bachelor’s degree in Marketing, Public Relations, Communications, Journalism, or related discipline if wanting internship credit
• 1+ year of related experience highly desired but not required
• Previous amusement park, theme park, or waterpark experience a plus
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Responsibilities

• Lead and complete special projects and initiatives related to marketing, sales, and content creation
• Participate in the development of marketing and communication initiatives and campaigns
• Be the primary contact for addressing phone calls and emails from guests regarding general park questions and concerns
• Check-In and assist groups at ticket booths and ensure accuracy of admission and ticket pricing
• Routinely greet guests at the front gate and provide guidance and assistance to enhance their experience
• Perform various sales duties including prospecting new leads and developing group sales campaigns using e-mail, direct mail and cold calling
• Assist with the planning and execution of large-scale events in the park including set up, event management and post-event duties
• Deliver tickets, check in groups, serve as primary point of contact for groups and respond to guest service inquiries in person, on the phone and online
• Manage client database including information pertaining to sales leads, inquiries, lost business and sales revenue
• Compose and distribute various forms of written communication such as press releases, social media posts, reports, creative briefs, and website content
• Design effective and creative media, including in-park signage and website, email, social, print assets, and other content
• Provide excellent guest service for guests visiting the park or inquires online
• Serve as a brand ambassador for partners, media, and guests
• Maintain composure and a high degree of professionalism when handling and/or responding to negative feedback
• Participate in the development of marketing strategies and communication initiatives
• Assist with market research and data analysis
• Communicate with consignment and hotel partners and assist with delivery of tickets
• Assist with invoicing and payment collection for groups, consignment partners, and other partners
• All other duties assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Noah’s Ark and select Entertainment Parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Career Level: Intern