NAMER Marketing Response Center (MRC) Representative, Marketing Response Center

Amazon • Seattle, WA

4d

About The Position

Do you have a desire to make a major contribution to the rapid growth of Cloud Computing and AI? Do you want to build your skills in marketing and sales for long-term career growth? If so, come build the future of tech as part of our Global Marketing Response Center (MRC) team. We are looking for ambitious individuals to join the Global MRC team to engage with new and prospective AWS customers. MRC is the customer engagement arm of the Marketing organization. Our mission is to learn from customers, understand their needs, and educate them about the benefits of AWS and all the services we offer, to help them embark on their cloud and AI journey quickly and easily. It is a critical function within the demand progression process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities.

Requirements

• 2+ years of professional non-internship marketing experience
• 1+ years of Salesforce, Tableau, Vidyard, and Excel experience
• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
• Experience working for Amazon or any Amazon subsidiary or affiliate

Responsibilities

• Build an AWS leads database by interacting with customers by phone, email and/or live chat
• Respond to customers’ inquiries in a timely manner to accelerate their cloud journey
• Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest.
• Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases.
• Through nurture efforts, create higher value leads resulting in higher conversion rates.
• Actively leverage AI to catalyze your productivity and globalize any break-through solutions through structured scaling programs.
• Opportunity to be part of a team to lead global cross-functional MRC projects, driving operational excellence and better customer experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees