Leasing Consultant - Livano Serenova

Gallery Residential•Spring Hill, FL

7d•Onsite

About The Position

The Marketing Representative is responsible for coordinating the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals. This involves performing all activities related to leasing to new residents, ensuring resident satisfaction throughout the lease term, and securing resident lease renewals. The role also includes working with on-site team members to prioritize solutions, understanding issues and opportunities to drive innovative solutions, engaging with residents, prospective residents, associates, and stakeholders, creating and maintaining clear plans for projects, and leading cross-functional teams through change programs. Additionally, the representative is expected to participate in community service and industry-related activities to enhance the company's and their own standing in the marketplace.

Requirements

Employment history that demonstrates the application and usage of a sales, marketing, internet and customer service background sufficient to resolve customer complaints and issues and complete financial records, documents, and reports.
High school diploma or GED equivalent is required.
Ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions.
Ability to write routine reports and correspondence.
Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information.
Ability to apply sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing sales.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Proficiency in word processing, property management applications (preferably Yardi), and spreadsheet management programs in order to complete required reports and employment documents.
Proficiency and fluency in using the internet for marketing, advertising, and sales-related circumstances, including using Google and other search engines, and navigating the internet and websites.
Current valid drivers license is required.

Nice To Haves

Industry certifications are appreciated.

Responsibilities

Work with on-site team members to prioritize solutions and provide frameworks that will drive journey metrics.
Deeply understand issues and opportunities and demonstrate relentless focus on solving them through innovative solutions.
Engage with residents, prospective residents, associates, and stakeholders to understand needs and lead with the values of the company culture.
Create and maintain clear and sequenced plans to successfully launch projects.
Lead cross-functional teams through change programs and projects, leveraging frameworks and influence modeling to drive awareness and outcomes.
Participate in activities outside the normal course of daily business that will enhance both the Company and your stature in the marketplace, including participation in industry related associations and groups.
Perform all sales and leasing activities in person to achieve the property's revenue and occupancy goals by greeting and qualifying prospects face-to-face, conducting property tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
Inspect apartments prior to resident move-in and ensure apartments are in move-in ready condition and schedule any outstanding item to be addressed with the maintenance team.
Stay informed about current market and competitor conditions that may impact the community's occupancy and sales results, develop and implement short- and long-term marketing plans and goals to sustain occupancy, and follow the property's established policies related to concessions, specials, and other programs to boost occupancy.
Design and execute offsite marketing activities to create and drive traffic to the property, including implementing resident referral and employer outreach programs, using internet marketing tools (Facebook, Instagram, e-mail, and other websites), and following other property-specific marketing plans, drives, and special programs.
Use the on-site property management software application (Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
Ensure that the property and show units meet the Company's standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the property's maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities.
Follow-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.
Execute and perform activities in support of the property's lease renewal program by preparing and delivering lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move- out dates and ensuring that lease renewal documents are signed and implemented on time.
Respond quickly and courteously to resident and client/owner concerns and questions and take prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
Complete various accounting, financial, administrative, and other reports and perform other duties as assigned or as necessary.
Meet predictable attendance and punctuality expectations and physical demands of the position complying with Gallery Residential’s policies and performance expectations.