Marketing Representative

Little River Casino Resort • Manistee, MI

269d • $14 - $20

About The Position

Supports the marketing department in all areas of marketing with a concentration in the Players Club. Responsible for the effective communication of the Players Club program. Determine whether the minimum qualifications for complimentary services and/or goods have been met, inform guests of all aspects of Players Club, and promote the casino to all internal and external guests. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Requirements

• High School diploma or GED
• 6 months of data entry or computer experience
• Experience working with a Tribally run casino and/or resort preferred
• At least 18 years of age

Responsibilities

• Monitors player card use on gaming floor to identify non-card players to encourage enrollment in player card program.
• Communicates the benefits and rewards of the club to entice membership and card usage.
• Effectively explains how to qualify for the different club level benefits and rewards.
• Signs up new guests for their Player's Club card, processes replacement cards and maintains the database updating guest records and flagging duplicate accounts to ensure guest information is correct.
• Extends complimentary services within the guidelines established by management.
• Monitors and ensures functionality of marketing kiosks.
• Greets buses that arrive by going on the bus and providing appropriate and accurate group information and an explanation of the Club benefits and responding to guest inquiries.
• Actively builds and retains guest relations, acting as a mentor to team members to provide superior guest service to internal and external guests.
• Provides account information and Marketing promotion eligibility upon request.
• Communicates and maintains working knowledge of operations, programs, events, promotions, and services.
• Makes announcements over the intercom system.
• Answers telephones and provides information to callers and/or route calls to appropriate persons.
• Assists with tour groups, direct marketing, entertainment, promotions, and special events.
• Must adhere to all marketing related policies and procedures.
• Must satisfactorily complete all training assigned by the Resort.
• Must adhere to the safety rules and regulations of the Little River Casino Resort and of the Marketing department.
• Other duties as assigned.

Benefits

• Hourly pay range of $14.21 to $20.71

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Construction of Buildings
• Education Level: High school or GED