Marketing Representative, Pre-Arrival

Hilton Grand Vacations-posted 11 months ago
Full-time • Entry Level
Remote • Lahaina, HI
5,001-10,000 employees
Administrative and Support Services
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As a Marketing Representative, Pre-Arrival, you will be responsible for providing exceptional customer service while booking qualified timeshare tours for our owners and guests. This position offers a flexible schedule, including weekends and holidays, and may allow for remote work depending on business needs and performance standards.

  • Contact Owners and guests through multiple touch points, such as outbound calls and email to offer the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrival.
  • Manage call list provided and make required number of outbound phone calls per day to meet production requirements.
  • Sell local tours and activities while performing exceptional vacation planning concierge services.
  • Promote HGV Ultimate Access events.
  • Proactively work with management to resolve any customer-related challenges that may arise.
  • Complete other administrative duties and tasks, as assigned by management.
  • High School Diploma/GED
  • Able to work flexible schedules including mornings, evenings, weekends and holidays
  • Minimum 1 year of customer service experience
  • Thorough understanding of the local area, restaurants, sightseeing, locations, directions, and optional tours
  • Excellent verbal and written communication
  • Previous sales related call center experience or timeshare experience
  • Previous tours and activity or concierge service experience
  • Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan.
  • Targeted annual earnings of $100,000 per year, with some Team Members earning substantially more based on their individual performance.
  • Medical, Dental, and Vision insurance from Day One
  • 401k plan with company match
  • Life insurance
  • Company stock purchase program
  • Team Member Travel Program with discounted rates at properties around the globe
  • Generous Paid Time Off Program
  • Paid Sick Days
  • Team Member Recognition and numerous learning and advancement opportunities
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