Marketing Representative, Pre-Arrival

Hilton Grand Vacations • Lahaina, HI

341d • $17 • Remote

About The Position

As a Marketing Representative, Pre-Arrival, you will be responsible for providing exceptional customer service while booking qualified timeshare tours for our owners and guests. This position offers a flexible schedule, including weekends and holidays, and may allow for remote work depending on business needs and performance standards.

Requirements

• High School Diploma/GED
• Able to work flexible schedules including mornings, evenings, weekends and holidays
• Minimum 1 year of customer service experience
• Thorough understanding of the local area, restaurants, sightseeing, locations, directions, and optional tours
• Excellent verbal and written communication

Nice To Haves

• Previous sales related call center experience or timeshare experience
• Previous tours and activity or concierge service experience

Responsibilities

• Contact Owners and guests through multiple touch points, such as outbound calls and email to offer the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrival.
• Manage call list provided and make required number of outbound phone calls per day to meet production requirements.
• Sell local tours and activities while performing exceptional vacation planning concierge services.
• Promote HGV Ultimate Access events.
• Proactively work with management to resolve any customer-related challenges that may arise.
• Complete other administrative duties and tasks, as assigned by management.

Benefits

• Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan.
• Targeted annual earnings of $100,000 per year, with some Team Members earning substantially more based on their individual performance.
• Medical, Dental, and Vision insurance from Day One
• 401k plan with company match
• Life insurance
• Company stock purchase program
• Team Member Travel Program with discounted rates at properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees