Marketing Rep, Caesars Rewards-Full Time or Part Time (Evenings)

Caesars Entertainment • Kansas City, KS

4d

About The Position

Job Description : Provide direction and guidance to Total Reward staff to ensure superior and timely service. Interact with guests throughout the casino to increase awareness and utilization of Harrah’s Total Rewards program and benefits. Provide service and technical training to Total Rewards staff. Monitor and adjust schedules to ensure appropriate staffing level/coverage is maintained. Issues new and replacement Total Rewards Cards to guests. Assists guest with all data integrity account issues; to include combined accounts, out of sync mail files, suspended accounts, pin creation, changes and resets, returned mail, and research all account discrepancies and inquiries regarding tracked play and coupons. Prohibited from adding points to players accounts. Performs all routine opening/closing responsibilities. Manages customer lines and sign messages. Resolves guest/host conflict. Facilitates communication between the Total Rewards department and other departments. Authorizes Total Rewards comps in excess of $500. Ensure compliance with internal regulations and Missouri Gaming Commission regulations Qualifications Knowledge, Skills & Education Preferred : High School Diploma. Excellent communication and organizational skills. Must be able to type 30 - 35 word per minute. Previous computer skills preferred. Must enjoy working with the public. Displayed leadership ability. Previous experience working in a customer service position. Physical Requirements: This position may require long periods of sitting, standing. Must be able to lift up to 40 pounds on an occasional basis, reach above head occasionally, bend below knee level occasionally, and rotate torso periodically. Must be able to read, write, and understand basic English. Licensing and Certification Required : Employees may be required to obtain a Missouri Gaming Commission license. The initial license is paid for by the employee through payroll deduction. All subsequent renewals for the license are paid by Harrah’s North Kansas City. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Requirements

• High School Diploma.
• Excellent communication and organizational skills.
• Must be able to type 30 - 35 word per minute.
• Must enjoy working with the public.
• Displayed leadership ability.
• Previous experience working in a customer service position.
• This position may require long periods of sitting, standing.
• Must be able to lift up to 40 pounds on an occasional basis, reach above head occasionally, bend below knee level occasionally, and rotate torso periodically.
• Must be able to read, write, and understand basic English.
• Employees may be required to obtain a Missouri Gaming Commission license.

Nice To Haves

• Previous computer skills preferred.

Responsibilities

• Provide direction and guidance to Total Reward staff to ensure superior and timely service.
• Interact with guests throughout the casino to increase awareness and utilization of Harrah’s Total Rewards program and benefits.
• Provide service and technical training to Total Rewards staff.
• Monitor and adjust schedules to ensure appropriate staffing level/coverage is maintained.
• Issues new and replacement Total Rewards Cards to guests.
• Assists guest with all data integrity account issues; to include combined accounts, out of sync mail files, suspended accounts, pin creation, changes and resets, returned mail, and research all account discrepancies and inquiries regarding tracked play and coupons.
• Prohibited from adding points to players accounts.
• Performs all routine opening/closing responsibilities.
• Manages customer lines and sign messages.
• Resolves guest/host conflict.
• Facilitates communication between the Total Rewards department and other departments.
• Authorizes Total Rewards comps in excess of $500.
• Ensure compliance with internal regulations and Missouri Gaming Commission regulations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees