Marketing QA Team Lead

DraftKings Inc. • Boston, MA

1d

About The Position

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Marketing QA Team Lead on the Growth Marketing Team, you’ll oversee the daily operations of a high-performing QA function that supports both our CRM and growth initiatives. You’ll guide a team of junior and senior QA Associates, streamline workflows, integrate AI-driven tools, and ensure quality standards are upheld across every customer-facing campaign. This is your opportunity to shape the future of how we scale marketing QA with speed, accuracy, and innovation.

Requirements

• At least 3 years of experience in operations, team coordination, or marketing program management.
• Proven ability to manage workflows, schedules, and resource allocation across multiple team members.
• Experience mentoring or managing junior talent with a focus on growth and accountability.
• Proficiency in marketing tools such as Airtable, Jira, Braze, and Tableau.
• Strong analytical mindset and ability to build and present performance reports.
• A systems-thinking mindset and comfort navigating evolving processes.
• Curiosity and initiative when it comes to implementing AI or automation tools.
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Oversee daily team operations and maintain coverage across QA boards in line with channel volume, seasonal trends, and high-impact events.
• Partner with senior associates to assign team members based on capacity, skill set, and business needs.
• Conduct weekly 1:1s with junior team members to support development and track progress against OKRs.
• Lead the rollout of AI-powered tools for QA workflows—from research and testing to implementation and training.
• Track and analyze monthly performance metrics and prepare quarterly insights for senior leadership.
• Keep all SOPs up to date to reflect new tools, systems, or process updates.
• Identify areas for improvement across tools, documentation, and communication to scale the QA program.
• Help ensure consistency across service-level agreements, systems, and team standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed